Sorry for the piecemeal suggestions on this, but when you can't physically sit down and try things, it's a matter of ask-try, ask-try. I'll post the normal troubleshooting steps below the line (some of them you have done), but in addition, have you tried this in a brand new game? (to verify that something has not become borked in your current one.) Could you please carefully work through these steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!)