Map Only Shows at Certain Zoom

Greetings! I hope this question hasn't been posted a dozen times. Sorry if it has. I was going to search, but I didn't see a search box. My map will only show up at certain zoom levels. At others, it's either completely transparent—though you can move it around or re-size it—or it's a solid black square. Note: that's not fog of war. I'm the GM for one thing, it's disabled for another, and it is only black at certain zoom levels.It looks fine at 80% and 130%. A player said the same thing, but it was visible for him at different zooms. The map is 50x50 and is black and white. It's a 3500x3500-pixel image, but it's less than 200 KB. Thanks for the help!

You probably want to post this in the bugs forum. What Browser/OS are you using?

Chrome and Windows 7. Also tried Firefox.

I've got nothing. I'm sorry. =( I feel like I've seen similar behavior, but I couldn't swear to it.

Well, thanks for your help! What's strange is that a player hanging out in the room sees the same thing as I do. We both re-logged. Same thing. May have to split the map up, but getting those hexes aligned . . .

Gauss has some very nice instructions on aligning hexes: <a href="https://app.roll20.net/forum/post/3688/map-alignme" rel="nofollow">https://app.roll20.net/forum/post/3688/map-alignme</a>...

Go ahead and send me a join link and I will come take a look. I have moved the thread to the bug reports forum.

Aaron, thanks for the link! Very helpful. Gauss, thanks for the offer! I'll PM you a link. Thanks again.

Ok, it appears that the image you have uploaded did not upload properly. When you upload an image Roll20 converts it to several different versions. The version being used ("max") at 20-50% is bugged. Please delete the current copy from the map and from your art library and upload a new copy to Roll20. That should fix the problem.

Thanks for taking a look. However, I did re-upload it twice (total three times). I even re-made it and changed it's file type. The first one I uploaded was a .png so I changed it to .jpg and uploaded it again. Then, I uploaded it one more time for good measure. However, I'll consider it as being on my end and I'll keep trying. Thanks again!

If uploading it continues to not work for you please let me know so we can remedy the problem. The problem is most likely on our end. Which upload method are you using?

Answered in PM.