Lighting bug on webpage refresh.

Created a new map. Set the lighting.  Set the tokens.  Set the token vision.  Hid the areas the players should not see. started the game. everything was great. two hours later had to refresh the browser because it was laggy and super slow.  back into the game and the players can see everything on the map. the hidden areas were not hidden anymore   Disappointingly unprofessional for a company that’s been around this long  

You should use the Help Center and Send a Request to get help from Roll20 staff. Here’s community support. 

Thanks for the response. I did send a bug report. In my personal experience it takes them 9 months or more to fix the simplest bugs, and that one looks really bad. I still have a month left on my subscription so I have time to figure out what I'll do moving forward.

Map reveals have been reported by many UDL users for months. It's one of the reasons that I still use LDL and will continue to until things are actually stable or I'm forced to switch.

You don’t need to apologize. None of this is unexpected after paying roll20 for two years.  Yes I disabled browser extensions in chrome.  I understand you cannot reproduce the problem even though dozens or hundreds of people report the issue.  Bad software design tends to do that.  Nonexistent error handling does that.  Poorly written exception handling does that.  There is no surprise that  the bug report is lost. After playing “20 questions” and submitting it I never got an email confirmation or anything to indicate it was submitted.  I’ve got some time off over the holidays. (It’s not paid time off because I’m a software consultant.) I’ll take a look at what other companies are offering. My subscription renews in January. I guess I’ll look at how to make sure that doesn’t auto renew. Yes, I am pissed off.yes I’m waiting to be kicked out by NolanT for reporting bugs. Yes the company mistreating customers for reporting bugs is the number one way of going out of business.)