Our GM Can't Connect to the Roll20 Website

Our GM can't connect to the roll20 website. Not even the homepage. We've tried restarting the computer and browser, clearing the cookies and cache, etc. Does anyone know of a way to help?

I assume he can connect to other places? What browser is he using?

FML me too! Hello - I've been plaing on roll20 for like 11 months or so now with rarely any issue and for some reason , the site just stopped responding to me after last night's session. Most times when i try to go to any of the pages i get no response from the server and it just times out. However, about one in 20 tries and i get to the page i want. I've tried on multiple devices and still get the same issue. The issue has been going on for about 10 hours now. Can access any other site with no problem. My system(s): Windows 7 desktop computer (2yr old gaming computer). A sony viao laptop running windows 8. A ipad 3rd gen, running the latest ios. My troubleshooting. restart browser(chrome); tried flush history/cookies; Tried another browser (firefox); restarted windows; shutdown computer, flushed DNS, banged head against a wall, tried on laptop, tied a second browser(firefox); Restarted laptop; got frustrated and played a game; tried ipad; tried desktop again; repeat; repeat; got to the forum page; prayed to the lord jesus christ that someone will answer this post with a solution; sold soul to devil in the hopes i can get back on to see said solution. thoughts? (BTW i am in Belgium - not sure if location matters)

Have you tried a traceroute to see if the connection is breaking down somewhere?

Do you get any error messages by chance? Or for instance, in the bottom left corner, does it say, "done," and have a weird little icon... haha, I know, that "description" doesn't help much. Have you done any windows updates recently, or any other new programs? Have antivirus running in background? or have popup blocker on? Try using either like private browsing or running browser in admin mode or whatever; depending on which ones you're using. Have you recently updated java? I used to do tech support back in the day and it was always either java, netlogin service or print spooler. always. hahahaha. Also, for no rhyme or reason i've had audio problems before and for gawd knows why, the only thing that worked was: Go to command prompt (windows key + r, type cmd, press enter) and type: ipconfig /release <press enter> ipconfig /flushdns <press enter> ipconfig /renew <press enter> go to control panel > services (might be under admin tools) and look for that pesky netlogon, and restart that mofo. and try that. No idea why the above worked when rebooting didn't. someone smarter than me might be able to esplain. haha. other than technology sometimes be cray cray. :) Oh, also, go into device manager and make sure there's no conflicts. I believe if memory serves it'll show up as like a yellow exclamation point if there's something hinky going on. if none of that works, try hurling your pc to the ground like a boss?!? :-) High five! Hope yall get it working. :-)

Thanks Gauss and maddog - i am not all on the up n up on networkin; however here is my trace not sure if that means anything. @maddog as far as little messages goes it says "establishing secure connection" forever then it finally gives the "website is not available" statement. no updates and now new programs, well besides firefox, but that wa AFTER the problem and DL'd it to troubleshoot. i do have antivirus running - but have always had it up. will disable and see what happens. no pop up blocker. will give a shot using browser in "Admin" mode. i may have updated java recently - sometime this past week - but it was working the night before and then the next morning it stopped. should i uninstall java? not able to find the netlogon :-( no hiccups on device manager. Thanks a bunch for the troubleshooting!

update: run as admin did not work :-(

Kenny , please go to <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a> and follow the steps.

hmmm even the wiki seems to take 30 refreshes before it responds &gt;.&lt; ok made it to the site and followed all the instructions. using the right browsers, cleared my cache, the only extenstion i have is "skype" , and here is a readout of my console log as it TRIES to get to roll20. gah - frustrating. well its half past 6 here; my eyeballs are starting to bleed. :-p imma crash for a bit and look at this again tomorrow.

it may be interesting to note that the dev server works fine for me. its just this one that i have to spam refreshes. if it doesn't bring up the site in like 2 secs - it will time out after like 2 minutes. so in order to make these posts i keep refreshing, refreshing, refreshing, until it catches.

Ok, Ill forward this thread to the Devs.

Thanks - imma keep playing with it today. You dont think it's possible for an ISP to block a person from a certain website if perhaps see a lot of activity coming from that? Maybe thinking it's some kind of torrent site or something?

I'm having problems as well. I can connect but it takes forever for the site to load. And when it finally loads, I cannot join any games. It just loads forever and then it times out. The forums is really slow as well, barely able to open any threads to read it. ISPs shouldnt block sites just because you have a high activity on them. For me it just feels like there is something going on wit the servers we connect to. Something that isn't right. But it just feels strange that only a few people are having problems. Yesterday my group tried to play a game. I was the only one not able to connect to roll20. In the end of it, they disconnected, one by one, followed by having problems connecting again. A few minutes later, they all slowly got in again... Except me of course.

yeah, this is now about 36 +/- hours since i have not been able to use this site. I had to refresh this page 27 times to be able to even get to this thread. Cannot use any of my campaigns or access pages without terrible trouble. :-( I plan on calling my ISP tomorrow to see if there is a possibility of something on their end - however its wierd that i am not the only one experiencing it. May i ask what country you are from? I'm coming out of belgium .(maybe it's a regional thing????)

+1-ing this as well. Swedish region over here. Might be an European only issue.

I emailed the Dev team with an update - hopefully they'll find some time to get us back up and running soon. :-D

This is my tracert to the site (It's in Swedish though): Spårar väg till app.roll20.net [66.228.53.175] över högst 30 hopp: 1 &lt;10 ms &lt;10 ms &lt;10 ms 192.168.1.1 2 32 ms 30 ms 29 ms gw1-no226.tbcn.telia.com [213.65.216.129] 3 44 ms 42 ms 44 ms s-b6-link.telia.net [213.155.133.147] 4 44 ms 44 ms 44 ms s-bb4-link.telia.net [62.115.136.36] 5 51 ms 49 ms 49 ms kbn-bb4-link.telia.net [62.115.139.175] 6 141 ms 142 ms 141 ms nyk-bb2-link.telia.net [213.248.64.34] 7 142 ms 140 ms 212 ms nyk-b6-link.telia.net [80.91.254.36] 8 144 ms 142 ms 142 ms xe-0-0-1.bbr02.tl01.nyc01.networklayer.com [213.248.72.174] 9 165 ms 164 ms 164 ms ae1.bbr01.eq01.chi01.networklayer.com [173.192.18.132] 10 188 ms 187 ms 187 ms ae20.bbr01.eq01.dal03.networklayer.com [173.192.18.136] 11 187 ms 187 ms 188 ms po31.dsr01.dllstx3.networklayer.com [173.192.18.225] 12 186 ms 185 ms 186 ms po31.dsr01.dllstx2.networklayer.com [70.87.255.66] 13 187 ms 185 ms 186 ms po1.car01.dllstx2.networklayer.com [70.87.254.74] 14 187 ms 187 ms 186 ms router1-dal.linode.com [67.18.7.90] 15 183 ms 183 ms 184 ms li295-175.members.linode.com [66.228.53.175] Spårning utförd. I have to update the page several times before it loads... and when it finally loads, it goes in an instant. It seems like the problem is random to me. All of the people I play with is from the same ish area. And I'm the only one with the problem. I had the same problem with the Angry Joe homepage before. Took several weeks before the problem had just fixed itself. But at that point I had lost all hope and will to even go to that site and I never returned. I really hope we can find a solution to this problem fast as I have a few games coming up soon. Sure I can maybe play without roll20... But it's not the same thing when I can't move my character, see what's going on or even roll my dice. :c

Here is my Trace Route :\&gt;Tracert app.roll20.net Tracing route to app.roll20.net [66.228.53.175] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 18 ms 8 ms 9 ms 94-225-96-1.access.telenet.be [94.225.96.1] 3 19 ms 8 ms 8 ms dD5E0C301.access.telenet.be [213.224.195.1] 4 11 ms 8 ms 10 ms dD5E0FD25.access.telenet.be [213.224.253.37] 5 10 ms 10 ms 9 ms ae52.bar1.Brussels1.Level3.net [212.3.238.129] 6 9 ms 11 ms 10 ms ae-0-11.bar2.Brussels1.Level3.net [4.69.148.178] 7 102 ms 106 ms 101 ms ae-7-7.ebr1.London1.Level3.net [4.69.148.182] 8 * * * Request timed out. 9 99 ms 98 ms 98 ms ae-61-61.csw1.Paris1.Level3.net [4.69.161.78] 10 * * * Request timed out. 11 100 ms 101 ms 100 ms ae-43-43.ebr2.Washington1.Level3.net [4.69.137.58] 12 101 ms 100 ms 101 ms ae-72-72.csw2.Washington1.Level3.net [4.69.134.150] 13 102 ms 102 ms 100 ms ae-2-70.edge3.Washington4.Level3.net [4.69.149.82] 14 99 ms 105 ms 100 ms 4.53.116.66 15 112 ms 120 ms 112 ms ae0.bbr01.tl01.atl01.networklayer.com [173.192.18.153] 16 137 ms 138 ms 138 ms ae13.bbr02.eq01.dal03.networklayer.com [173.192.18.134] 17 137 ms 131 ms 135 ms po32.dsr02.dllstx3.networklayer.com [173.192.18.231] 18 139 ms 136 ms 139 ms po32.dsr02.dllstx2.networklayer.com [70.87.255.70] 19 145 ms 147 ms 147 ms po2.car02.dllstx2.networklayer.com [70.87.254.86] 20 134 ms 133 ms 132 ms router2-dal.linode.com [67.18.7.94] 21 136 ms 138 ms 138 ms li295-175.members.linode.com [66.228.53.175] Trace complete. C:\&gt;Tracert app.roll20.net I have exactly the same site issues as Niklas. The site does not respond 95% of the time, but randomly, every now and then, it goes through. When it does, the page loads instantaneously. I have friends in netherlands and italy that are not having this problem. I have changed computers, browsers, modems, reset them all, cleared cache, flushed dnd, released/renewed ips, bribed church officials all numerous times; all to no avail. If there are any other tests that would help troubleshoot this problem give me a shout, i've been checking this thread fairly often. Keep in mind though to make a post, i have to copy what i've typed. Click "post" and hope it goes through. If not i have to - Paste, post, wait - - Paste, post, wait - - Paste, post, wait - x20 or so times until it takes.

I also have the problem, and I'm from Sweden. The last time I was logged in and had no problems at all was either Wednesday or Thursday, it wasn't until now on Sunday that I noticed it didn't work.

i am also getting the same timeouts when i tracert any website - but my internet still pulls up without any significant delay. I'll do a couple more tests when i get home and see for sure.

Ok here is some tracerts from my computer to other random sites - a few have the same timeout as roll20 path? but they all pop up in about 2 seconds. Only accessing roll20 is giving me issues. Its getting more and more difficult to post on this thread - it seems the 2 seconds that the connection works is not always able to populate this whole page, most times it only populates until Niklas tracert. if the problem continues i will either make a new thread or just post from work. on a side note, one of my refreshes returned a 502 error instead of "website unavailable" page. not sure if it means anything to you. C:\&gt;tracert wizards.com Tracing route to wizards.com [69.8.198.251] over a maximum of 30 hops: 1 2 ms 17 ms 27 ms 192.168.0.1 2 8 ms 9 ms 7 ms 94-225-96-1.access.telenet.be [94.225.96.1] 3 10 ms 9 ms 11 ms dD5E0C301.access.telenet.be [213.224.195.1] 4 15 ms 10 ms 12 ms dD5E0FD25.access.telenet.be [213.224.253.37] 5 10 ms 9 ms 9 ms ae52.bar1.Brussels1.Level3.net [212.3.238.129] 6 46 ms 13 ms 16 ms ae-0-11.bar2.Brussels1.Level3.net [4.69.148.178] 7 102 ms 103 ms 110 ms ae-7-7.ebr1.London1.Level3.net [4.69.148.182] 8 * * * Request timed out. 9 100 ms 100 ms 101 ms ae-91-91.csw4.Paris1.Level3.net [4.69.161.90] 10 * * * Request timed out. 11 103 ms 102 ms 101 ms ae-42-42.ebr2.Washington1.Level3.net [4.69.137.54] 12 101 ms 100 ms 101 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.154] 13 100 ms 101 ms 100 ms ae-3-80.edge1.Washington4.Level3.net [4.69.149.143] 14 99 ms 112 ms 97 ms CenturyLink-Level3.washington4.Level3.net [4.68.63.82] 15 167 ms 164 ms 166 ms tuk-cntr-11.inet.qwest.net [205.171.11.70] 16 167 ms 165 ms 176 ms 63.236.119.100 17 166 ms 166 ms 167 ms tuk-gw-1.wizards.com [69.8.196.7] 18 166 ms 167 ms 166 ms 69.8.198.251 Trace complete. C:\&gt;tracert hotmail.com Tracing route to hotmail.com [65.55.77.28] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 8 ms 8 ms 15 ms 94-225-96-1.access.telenet.be [94.225.96.1] 3 12 ms 9 ms 13 ms dD5E0C301.access.telenet.be [213.224.195.1] 4 24 ms 8 ms 9 ms dD5E0FD25.access.telenet.be [213.224.253.37] 5 11 ms 12 ms 10 ms brx-b1-link.telia.net [62.115.14.81] 6 12 ms 13 ms 13 ms adm-bb3-link.telia.net [62.115.140.44] 7 14 ms 13 ms 13 ms adm-b4-link.telia.net [213.155.137.207] 8 15 ms 14 ms 21 ms microsoft-ic-128834-adm-b4.c.telia.net [213.248.91.114] 9 16 ms 16 ms 16 ms ae11-0.amb-96cbe-1b.ntwk.msn.net [191.234.81.179] 10 * 15 ms 18 ms ae0-0.amb-96cbe-1a.ntwk.msn.net [207.46.43.202] 11 21 ms 21 ms 23 ms ae5-0.lts-96cbe-1a.ntwk.msn.net [204.152.141.125] 12 95 ms 96 ms 96 ms xe-8-2-0-0.ash-96cbe-1b.ntwk.msn.net [207.46.45.236] 13 121 ms 119 ms 122 ms xe-7-0-3-0.atb-96cbe-1a.ntwk.msn.net [207.46.33.234] 14 132 ms 134 ms 130 ms ae7-0.sn1-96cb-1a.ntwk.msn.net [207.46.34.103] 15 * * * Request timed out. 16 132 ms 131 ms 131 ms origin.snt147.mail.live.com [65.55.77.28] Trace complete. C:\&gt;tracert cartographersguild.com Tracing route to cartographersguild.com [67.205.21.88] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 8 ms 8 ms 8 ms 94-225-96-1.access.telenet.be [94.225.96.1] 3 18 ms 10 ms 10 ms dD5E0C301.access.telenet.be [213.224.195.1] 4 10 ms 11 ms 9 ms dD5E0FD25.access.telenet.be [213.224.253.37] 5 * 10 ms 12 ms ae52.bar1.Brussels1.Level3.net [212.3.238.129] 6 16 ms 11 ms 12 ms ae-6-6.ebr1.Amsterdam1.Level3.net [4.69.148.174] 7 13 ms 14 ms 14 ms ae-58-113.csw1.Amsterdam1.Level3.net [4.69.153.194] 8 13 ms 14 ms 11 ms ae-125-3511.edge3.Amsterdam1.Level3.net [4.69.162.170] 9 52 ms 12 ms 15 ms 4.68.70.42 10 17 ms 16 ms 13 ms ae14.cr1.ams10.nl.above.net [64.125.21.77] 11 96 ms 94 ms 104 ms xe-8-0-0.cr2.dca2.us.above.net [64.125.27.33] 12 140 ms 131 ms 133 ms ae14.cr2.iah1.us.above.net [64.125.21.54] 13 195 ms 179 ms 178 ms ae3.cr2.lax112.us.above.net [64.125.21.86] 14 158 ms 158 ms 158 ms ae9.cr1.lax112.us.above.net [64.125.20.217] 15 179 ms 180 ms 179 ms ae3.mpr1.lax103.us.above.net [64.125.20.226] 16 165 ms 167 ms 164 ms 64.125.187.174.t00867-02.above.net [64.125.187.174] 17 180 ms 181 ms 185 ms ip-64-90-32-78.dreamhost.com [64.90.32.78] 18 168 ms 167 ms 168 ms ds5763.dreamservers.com [67.205.21.88] Trace complete. C:\&gt;tracert gencon.com Tracing route to gencon.com [66.199.144.72] over a maximum of 30 hops: 1 2 ms 4 ms 1 ms 192.168.0.1 2 9 ms 21 ms 9 ms 94-225-96-1.access.telenet.be [94.225.96.1] 3 11 ms 11 ms 11 ms dD5E0C301.access.telenet.be [213.224.195.1] 4 10 ms 14 ms 9 ms dD5E0FD25.access.telenet.be [213.224.253.37] 5 * 10 ms 11 ms ae52.bar1.Brussels1.Level3.net [212.3.238.129] 6 10 ms 11 ms 60 ms ae-0-11.bar2.Brussels1.Level3.net [4.69.148.178] 7 121 ms 121 ms 121 ms ae-7-7.ebr1.London1.Level3.net [4.69.148.182] 8 * * * Request timed out. 9 121 ms 119 ms 119 ms ae-91-91.csw4.Paris1.Level3.net [4.69.161.90] 10 * * * Request timed out. 11 124 ms 120 ms 120 ms ae-41-41.ebr2.Washington1.Level3.net [4.69.137.50] 12 119 ms 118 ms 118 ms ae-38-38.ebr1.NewYork2.Level3.net [4.69.201.86] 13 118 ms 118 ms 117 ms ae-1-100.ebr2.NewYork2.Level3.net [4.69.135.254] 14 118 ms 120 ms 119 ms ae-46-46.ebr2.NewYork1.Level3.net [4.69.201.29] 15 129 ms 117 ms 122 ms ae-1-7.bar2.Toronto1.Level3.net [4.69.151.113] 16 120 ms 118 ms 119 ms ae-2-23.edge1.Toronto2.Level3.net [4.69.200.238] 17 122 ms 118 ms 141 ms PEER-1-NETW.edge1.Toronto2.Level3.net [4.59.183.162] 18 * * * Request timed out. 19 127 ms 125 ms 126 ms 66.199.144.72 Trace complete.

i may have found a temp work around until whatever issue is plagueing us is resolved. - though not sure how stable it is yet. However it gets me to the site and my campaigns. Step 1: Go to <a href="https://www.torproject.org/" rel="nofollow">https://www.torproject.org/</a> Step 2: download TOR browser Step 3: continue as normal Why it works: It scrambles your location so websites and tracking programs don't know where you are; so you are not "logging on" from the same place you normally log on from. Why it may not be stable: i dont think its one of the supported browsers for roll20 so you may have some issues with it. it also takes a couple seconds longer to load every wesbite; i assume its cause of the anonymous bouncing off of other computers. SOOOOO if this works i am sure a VPN would work as well; though i dont plan on forking out the money for a vpn (even if its negligible) just for roll20. anyways hope this helps and best of luck. EDIT: after a three house session the TOR broswer it crashed on me twice - the scripts stopped running. A quick close/open had me back up and running. more tannoying than anythign else. I also noticed considerably longer upload times when uploading any info for mz campaign - other than that seems to be fairly stable.

thx for that!

You might also try using a different DNS. Those traceroutes don't look like obvious problems to me.

@Criss B- if you mean flushing the DNS - i've tried that, including release/renew ip. However, if there is another method please give me a shout - i'm not that networking savvy :-D

Probably something like this: <a href="https://developers.google.com/speed/public-dns/doc" rel="nofollow">https://developers.google.com/speed/public-dns/doc</a>...

Aaron, yeah that seems like it would work - i may try that option out as well when i get home. Thanks!

I don't have high hopes for that working, sadly. Trace route is working so address resolution is not a problem. But you never know, there may be something else that isn't being resolved correctly that doesn't show up with the trace to app.roll20.net. If you want to monitor for packet loss, I like to use MTR on linux and the Mac. There's a windows version, which I've used. (I think this is the link ) To me, this seems like there's some kind of port blocking going on. Websites run on port 80 (443 for ssl). Probably the reason the tor browser works is because it is proxying your connection through various random other computers. Whatever port it's using to proxy is not being blocked, so your traffic gets out to that other server that is not behind whatever is blocking you. I bet that if you found any proxy server outside of your network, Roll 20 would work for you. If you're network savvy, you could try tunneling your connection via SSH. Edit : You might try this proxy extension to chrome: <a href="https://chrome.google.com/webstore/detail/proxy-li" rel="nofollow">https://chrome.google.com/webstore/detail/proxy-li</a>... I haven't used it, but it seems like a nice place to start. Edit 2 : They have a firefox version as well: <a href="http://proxylists.me/proxylist-addon" rel="nofollow">http://proxylists.me/proxylist-addon</a> Edit 3: Video on configuring a web proxy for chrome (really any browser on windows): <a href="https://www.youtube.com/watch?v=jDhFU_chupg" rel="nofollow">https://www.youtube.com/watch?v=jDhFU_chupg</a>

Aaron - Awesome that is some really good info; i appreciate you putting that together for us! I will definitely try the chrome extension out and post how it works out back on this thread. Yeah i had also pondered over th e"tunnel" solution but - i'm just not that savvy.

I think that plugin just lists free proxy sites, but you then have to configure them manual. No idea really.. You might also test your connection to the actual ports using telnet. You need to run this from the command prompt (my entered text in bold+underline): &gt; telnet app.roll20.net 80 Trying 66.228.53.175... Connected to app.roll20.net. Escape character is '^]'. GET /index.htm HTTP/1.1 host: app.roll20.net HTTP/1.1 301 Moved Permanently Content-length: 0 Location: <a href="https://app.roll20.net/index.htm" rel="nofollow">https://app.roll20.net/index.htm</a> Connection: close Connection closed by foreign host ( note: you must hit enter twice after the host: line) If it just says something like this: &gt; telnet app.roll20.net 80 Trying 66.228.53.175... and never gives you a prompt or gives you a timeout message, then you're not getting connected to the webserver. You can also try the HTTPS (SSL) port. Because of the certificate, this is a bit more complicated , but we really only need to see that we're getting connected, so just pretend it's HTTP (my typed text in bold+underline): &gt; telnet app.roll20.net 443 Trying 66.228.53.175... Connected to app.roll20.net. Escape character is '^]'. GET /index.htm HTTP/1.1 Connection closed by foreign host. Because it's SSL and we're not using the right kind of client, it will disconnect after the first line, but that's sufficient for knowing that you can connect to that port. If you get this again: &gt; telnet app.roll20.net 443 Trying 66.228.53.175... and it just hangs or complains of a timeout, you know you aren't connecting to the webserver.

@aaron Ok - sorry i t took me a bit to check it out. ended up going out this evening so didnt have a whole lot of time to troubleshoot this. so i was only able to get tot he proxy extension solution this evening and will try to test the other solutions out tomorrow. So the extension - got it dL'd, took me a sec to figure out that the extension givees you a drop down menu of recommned proxy sites, clicking on one of these sights links you to a proxy website - which are chalk ful lof wierd adds and you have to kind of navigate the website for the correct "search bar" where you type in whatever site you want and it brings you there through their proxy - of course it leaves some sort of adware banner at the top of your screen but doesnt bother me so much. it does allow me to visit any page in the site but ijust cant seem to be able to load the campaigns. if instead they would just give me an ip address instead of all the "go through my website to try anything" i think the proxty thing would work , but whatever it is about this extansion that makes you use these "proxy ip addresses but only if you use their search engines" sorta thing is prbably to convoluted to navigate the launch of the campaign page. will test more tomorrow as well as your other options thanks again aaron!

I've been having this problem for the past few days, and I am based in Northern Europe (Scandinavia). Java's up to date, I've restarted my router, cleared my cache and experimented with Chrome, IE and firefox, none of which have helped. Both the wiki and the actual VTT has trouble loading so I can't actually get to the "troubleshooting" section, but I can generally get to the "campaign overview" screen and the forum with no issues. Not sure if it's relevant, but like Greyson's friend, I am the GM of the campaign. TracerT: C:\&gt;tracert app.roll20.net Sporer rute til app.roll20.net [66.228.53.175] over maksimalt 30 hopp: 1 &lt;1 ms &lt;1 ms &lt;1 ms router.asus.com [192.168.1.1] 2 7 ms 8 ms 7 ms 10.232.128.1 3 15 ms 8 ms 9 ms cm-84.208.41.29.getinternet.no [84.208.41.29] 4 9 ms 8 ms 9 ms 212.162.27.14 5 17 ms 12 ms 9 ms ae51.bar1.Oslo1.Level3.net [212.162.27.13] 6 28 ms 26 ms 26 ms ae-7-9.bar1.Copenhagen2.Level3.net [4.69.201.78] 7 * 57 ms 25 ms ae-0-10.bar1.Copenhagen1.Level3.net [4.69.137.153] 8 114 ms 112 ms 126 ms ae-7-7.ebr1.Dusseldorf1.Level3.net [4.69.142.170] 9 113 ms 112 ms 113 ms ae-21-21.ebr2.Dusseldorf1.Level3.net [4.69.143.182] 10 113 ms 130 ms 114 ms ae-45-45.ebr1.Amsterdam1.Level3.net [4.69.143.197] 11 112 ms 112 ms 111 ms ae-23-23.ebr2.Amsterdam1.Level3.net [4.69.143.62] 12 117 ms 115 ms 127 ms ae-47-47.ebr2.London1.Level3.net [4.69.143.78] 13 123 ms 115 ms 116 ms ae-43-43.ebr1.NewYork1.Level3.net [4.69.137.74] 14 115 ms 116 ms 115 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78] 15 115 ms 116 ms 116 ms ae-4-90.edge3.NewYork1.Level3.net [4.69.155.209] 16 106 ms 107 ms 108 ms te2-5.bbr01.tl01.nyc01.networklayer.com [4.26.34.22] 17 139 ms 146 ms 136 ms ae1.bbr01.eq01.chi01.networklayer.com [173.192.18.132] 18 158 ms 160 ms 160 ms ae20.bbr01.eq01.dal03.networklayer.com [173.192.18.136] 19 150 ms 227 ms 153 ms po31.dsr02.dllstx3.networklayer.com [173.192.18.227] 20 165 ms 161 ms 160 ms po32.dsr02.dllstx2.networklayer.com [70.87.255.70] 21 159 ms 159 ms 158 ms po2.car01.dllstx2.networklayer.com [70.87.254.78] 22 161 ms 161 ms 167 ms router1-dal.linode.com [67.18.7.90] 23 153 ms 150 ms 153 ms li295-175.members.linode.com [66.228.53.175] Søking fullført. C:\&gt; Edit: Probably shouldn't have said that about the forum, it's moving really slow at the moment.

Kenny T: sorry that extension was kind if crappy. Hard to judge from the description and screen shots. Curious to hear about the telnet tests and the DNS. I'll see if I can dig up some valid proxy addresses.

@kudaku yeah so far - if you NEED to use the site - the temp solution is use the TOR browser - imma do some new testing using Aaron's advice and hopefully we'll find a real solution. @Aaron - i am not sure i am doing th etelnet possible solution right. So from the DOS cmd prompt i should type in "&gt; telnet app.roll20.net 80" i've tried typing in a few different versions of each line you pasted in the above pasting of ur cmd prompt. however most return a "not recognized as an internal or external command, operable program or batch file." Additionally, when i researched the command "telnet" it seems liek even that command by itself should pull up something "The telnet commands allow you to communicate with a remote computer that is using the Telnet protocol. You can run telnet without parameters in order to enter the telnet context, indicated by the Telnet prompt ( telnet&gt; ). From the Telnet prompt, use the following commands to manage a computer running Telnet Client." but i got nothing.

Kenny: To use Telnet on Win7 or later you need to enable the client (it is off by default). Go Control Panel-&gt;Programs-&gt;Turn windows features on/off-&gt;Telnet client and check the checkbox.

Btw: I have been in contact with my ISP (Telia) and provided their support team with a tracert to see if there is anything they can do on their end. Will post here when they respond, but I assume that won't be until next week some time...

@Karl - Hey thanks for the heads up - i will work that tonight when i get home :-D So you're having the same problem as well?

@Kenny T. - Sorry about that, it's a notational error. In computer science, &gt; generally represents the prompt. The part you would type is the part after the &gt;, the bold doesn't make that very clear, I'll go back and underline as well. I wasn't aware that they have telnet off by default in windows 7+. I've been on a Mac since windows 7 came out. Sorry about that too!

Also, the telnet stuff isn't a solution, it's just more info-gathering. If it doesn't work, then we'll know that the ports are being blocked, which is something Trace Route can't tell us. Trace Route sends ICMP echo packets to the server, just like ping does. This only tells you if the server is alive, not what it's doing. To use an analogy, it's like you're standing in line for a deli. Trace Route is like asking everyone to hold up their hands with the number of people in front of them. Ping is like sending your buddy up to count the number of people. Telnet is like calling the shop and asking them if they're actually open and what the special is today. =D

@Kenny: Yeah, same problem. From Sweden. Went from "great" to "useless" overnight :/

@ Aaron - haha - love the anology @ Karl - yeah, its killing me &gt;.&lt;

I still have problem joining the site, but this TorBrowser works, so I guess I will be using it for roll20 until you fix it.

@Aaron Ok had time to get some more testing sorted out. was able to use the telnet command for both port 80 and 443 - however with negative results. Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Erika & Kenny&gt;cd.. C:\Users&gt;cd.. C:\&gt;telnet app.roll20net 80 Connecting To app.roll20net...Could not open connection to the host, on port 80: Connect failed C:\&gt;telnet app.roll20net 443 Connecting To app.roll20net...Could not open connection to the host, on port 443: Connect failed C:\&gt;get /index.htm HTTP/1.1 'get' is not recognized as an internal or external command, operable program or batch file. C:\&gt;host: app.roll20.net 'host:' is not recognized as an internal or external command, operable program or batch file. Does the "get" command hae to be turned on as well? was not able to find anything like that in the instructions given by karl above.

Get is a telnet command, cant use it until you are sucessfully connected

Aaron: Could you post a tracert from a computer where you DONT have this problem maybe? There are some similarities between the tracerts of ppl having the problem, but without a "known good" its hard to draw any conclusions..

I have done both telnets btw. They both work fine. But the SSL telnet behvaves a bit.. odd.. after it is connected. Doesnät want to shut down and generally behvaes strangely. Could this be SSL related?

I'm in Missouri, USA, so my trace route is likely very different than yours. Packets Pings Host Loss% Snt Last Avg Best Wrst StDev 1. 192.168.1.1 0.0% 200 0.8 0.7 0.6 2.1 0.1 2. 192.168.44.1 0.0% 200 1.5 1.3 0.9 51.2 3.5 3. ??? 4. dtr01ovldmo-tge-0-3-0-9.ovld.mo.charter.com 0.0% 200 12.6 21.6 9.8 73.3 20.4 5. bbr01olvemo-bue-4.olve.mo.charter.com 0.0% 200 14.9 17.4 10.8 32.3 3.9 6. bbr02chcgil-bue-2.chcg.il.charter.com 0.0% 200 25.6 28.4 23.9 47.5 3.2 7. prr01chcgil-bue-4.chcg.il.charter.com 0.0% 200 26.1 27.8 24.2 44.2 2.7 8. xe-0-1-0.bbr02.eq01.chi01.networklayer.com 0.0% 200 25.5 28.7 24.0 177.6 11.8 9. ae7.bbr01.eq01.chi01.networklayer.com 0.0% 200 26.1 26.8 22.3 153.5 11.0 10. ae20.bbr01.eq01.dal03.networklayer.com 0.5% 200 41.1 42.5 38.6 66.5 3.4 11. po31.dsr02.dllstx3.networklayer.com 0.0% 200 41.1 43.9 39.3 214.8 12.9 12. po32.dsr02.dllstx2.networklayer.com 0.0% 200 44.0 44.8 40.3 135.9 10.9 13. po2.car01.dllstx2.networklayer.com 0.0% 200 75.8 47.1 39.0 158.6 15.4 14. router1-dal.linode.com 0.0% 200 42.4 43.8 40.0 90.6 4.3 15. li295-175.members.linode.com 0.0% 199 42.8 42.6 39.0 52.9 2.5 Bolded the parts that are probably the same as yours. Charter is my ISP. You should load up the developer tools and look at the network tab. Sort by status and see if there are failures other than app.roll20.net. It's loading data from several other sites, after all. I'm seeing: &lt;unique id&gt;.cloudfront.net fonts.googleapis.com imgsrv.roll20.net s3.amazonaws.com cdn.firebase.com s-dal5-nss-23.firebaseio.com ajax.googleapis.com static.opentok.com hlg.tokbox.com anvil.tokbox.com mantis503-nyc.tokbox.com There are scripts being loaded from the bold ones. If they are failing to load, the page would probably be blank.

Just a quick update that I'm still having this issue, and so is at least one of my players (also based in Norway). We've managed to brute force through by opening multiple tabs, but 9/10 attempts the browser will simply time out or hang on the loading screen for the VTT.