Can't make internal journal hyperlinks (following steps 1-4 of Solving Technical Issues)

First, I am trying to follow Steps 1-4 of <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a> &nbsp; Second, I submitted a ticket on this issue and have not heard back. &nbsp; To simplify the problem, I created a new game on Roll20, with one character (so that I could update to Dynamic Lighting) and two handouts (Handout1, Handout2). &nbsp; Handout2, in the description, I included, several hyperlinks: The first was Handout1 w/ [Handout1] The second was d12 w/ `/roll d12 The third was Yahoo w/ <a href="http://www.yaho.com" rel="nofollow">http://www.yaho.com</a> &nbsp; The last two behave as expected. The first one hyperlinks Handout1 w/ Handout1 (i.e. it doesn't open the new window with Handout1 &nbsp; I use Windows Insider Preview (Developer) w/ Windows 11 Pro. I have used two different browsers (Chrome, Firefox) w/ all extensions disabled (and/or removed). Everything is up to date on this laptop. I'm OCD about that. I've cleared everything so many times, it's practically a "Clean Room" lol &nbsp; I submitted a console log of editing Handout2's description w/ Handout1 w/ [Handout1] And verifying it didn't create the internal hyperlink to the journal entry. &nbsp; I still have it, if it's needed. &nbsp; I have two other bugs that I'll submit here separately. &nbsp; Thank you in advance for any assistance.

I'm having the same problem today but its very inconsistent. Sometimes it works and sometimes it doesn't. Has anyone ever gotten back to you?

Make sure that the Handout called "Handout1" does not have any trailing space in its name and is spelled exactly the same as in your link. Also, try copying the text: [Handout1] in the referring handout copying and Ctrl-Shift-V (clean paste) to make sure that no bogus characters are in there, such as a formatting character indicating bold or italic. To be certain, it would be best to grab the surrounding words while you do this.

@Miker598, A month later, Eve (from Tech Support, and another) investigated my sample games. From our discussions, she gleaned that I had misread the Help Center's distinction between clicking "insert hyperlink" for in-line commands (and external hyperlinks) and NOT clicking "insert hyperlink" for internal hyperlinks. The distinction completely altered the way things are processed. Without the "insert hyperlink", I was supposed to type [Handout1], while in the editor, then save the work. When the viewed sheet correctly had the internal hyperlink edited into it, it created the properly formatted internal hyperlink. Correct: Text: Yahoo Hyperlink: <a href="http://www.yahoo.com" rel="nofollow">http://www.yahoo.com</a> Correct: Text: d12 Hyperlink: `/gr d12 Incorrect edited text: Text: Handout1 Hyperlink: [Handout1] Correct edited text: Text: [Handout1] The correct way yielded the web address for the journal entry as a hyperlink. Keith's other references should help too, for other reasons. Thank you.