Drag and Drop for compendium not working

I'm on Google chrome and already tried clearing my cache and no I don't have more than one character sheet open or have it open on another window. It worked once before on the same sheet but seconds after it stopped working and I couldn't drag any spells, I've tried reloading the game doesn't work already tried contacting support a day ago but I have no idea when they'll get back so I figured I'd post here.

What items are you trying to drag, and on what kind of sheet (PC or NPC)? Is this on the D&D 5th Edition by Roll20 Sheet? Have you seen if the issue continues in Firefox or in a private browsing window?

keithcurtis said: What items are you trying to drag, and on what kind of sheet (PC or NPC)? Is this on the D&D 5th Edition by Roll20 Sheet? Have you seen if the issue continues in Firefox or in a private browsing window? I'm trying to drag a spell or powers as its called in this compendium the power is laser blast, it's an npc sheet. And no the compedium I'm using is for Esper genesis although it's still based on 5E. I haven't checked on firefox but I went in incognito mode (which I understand is chromes version of a private browsing window) and tried there, the problem still persists.

I'm assuming you have toggled "Esper NPC" on the character's settings tab, to enable spell/power display? If it's just the one sheet it might be easiest to re-create. If it's all of them, then yeah, gathering a Console Log ( Chrome ,  Firefox ) to include in your  Help Center Request  is probably the best course. FWIW, I just created a Esper Genesis character/game and was able to drag and drop without issue. So it is most likely either a procedural error or a case of game or character corruption.

keithcurtis said: I'm assuming you have toggled "Esper NPC" on the character's settings tab, to enable spell/power display? If it's just the one sheet it might be easiest to re-create. If it's all of them, then yeah, gathering a Console Log ( Chrome ,  Firefox ) to include in your  Help Center Request  is probably the best course. FWIW, I just created a Esper Genesis character/game and was able to drag and drop without issue. So it is most likely either a procedural error or a case of game or character corruption. Yes I did. And I found out something rather curious, at first I thought it was just that specific sheet that was having problems so I tried another one and it worked but then when I created a new sheet it stopped working again. I realized there was a pattern, when I add a second rank one power it will reject the input but when I do anything else like add a rank 3 power or add two prime powers in a row it will accept them. No idea what's causing this but I thought it was relevant enough to note.

Definitely a dev issue.

keithcurtis said: Definitely a dev issue. Was looking into how long it would take support to respond and I saw someone say it takes 2-4 weeks, the problem with that is that if I can't use the compendium properly I don't want it and I'd have to return it in 15 days. Anything I can do about this? Thank you for all your help by the way.

I created a blank PC, and dragged Amplify Ability, Acid Spray and Beguile (all rank 1) onto it in succession. Can you give me specific, repeatable steps? Or rather, it would be best to put those into the Help Center Request. Response time can vary, depending on the nature of the problem. There's an XP team that can handle most normal issues, but very complex ones are usually assigned to a dev or dev team. That extra step is likely what takes time, and occurs in more difficult cases. I cannot speak for Roll20, but I would assume that if you have reported a problem in those 15 days, you have a good case for a return even if it takes longer to resolve. That is something that the team should be able to answer for you without a potentially longer wait. Nevertheless, if you don't file the report, the wait time is of course, infinite. ;) EDIT:  I was eventually able to get the sheet to stop accepting drops. And in one case, the powers refused to be dragged at all. I can confirm that this is not behaving as expected. I'll make a report of this, but you should as well. More voices = more attention, and frankly, I don't have a dog in this game other than wanting folks to be able to play games without frustration. Mention in your report that you would like to return the purchase if it cannot be resolved.

I've found that when compendium breaks like this, only 2 things work to fix it.  Either a patch to the sheet you are using resets something about the state of your sheet, or remake a new sheet.  You can also keep backups of all sheets and when the bogus one shows up just kill that one and bring in your backup.  Make sure that if you keep them in the same session together to copy things that their names are slightly different.  One of the things that I found cause this the most is multiple editors at once which can also translate to having it popped out and then closing and reopening it without being popped out also.  

keithcurtis said: I created a blank PC, and dragged Amplify Ability, Acid Spray and Beguile (all rank 1) onto it in succession. Can you give me specific, repeatable steps? Or rather, it would be best to put those into the Help Center Request. Response time can vary, depending on the nature of the problem. There's an XP team that can handle most normal issues, but very complex ones are usually assigned to a dev or dev team. That extra step is likely what takes time, and occurs in more difficult cases. I cannot speak for Roll20, but I would assume that if you have reported a problem in those 15 days, you have a good case for a return even if it takes longer to resolve. That is something that the team should be able to answer for you without a potentially longer wait. Nevertheless, if you don't file the report, the wait time is of course, infinite. ;) EDIT:  I was eventually able to get the sheet to stop accepting drops. And in one case, the powers refused to be dragged at all. I can confirm that this is not behaving as expected. I'll make a report of this, but you should as well. More voices = more attention, and frankly, I don't have a dog in this game other than wanting folks to be able to play games without frustration. Mention in your report that you would like to return the purchase if it cannot be resolved. I already filed a report more than a day ago, should I file a new one with the info we've gained and the fact that I would like to return my purchase if it cannot be fixed? Thanks again

DM Eddie said: I've found that when compendium breaks like this, only 2 things work to fix it.  Either a patch to the sheet you are using resets something about the state of your sheet, or remake a new sheet.  You can also keep backups of all sheets and when the bogus one shows up just kill that one and bring in your backup.  Make sure that if you keep them in the same session together to copy things that their names are slightly different.  One of the things that I found cause this the most is multiple editors at once which can also translate to having it popped out and then closing and reopening it without being popped out also.   But I am seeing the behavior GhostPaws117 is reporting on a brand new game with only one player and two fresh character sheets. There is likely something systemic wrong here, not procedural. In any case, I feel it warrants dev attention.

GhostPaws117 said: I already filed a report more than a day ago, should I file a new one with the info we've gained and the fact that I would like to return my purchase if it cannot be fixed? Thanks again You should have gotten a response, even an automated one, it should have a notice like "If you would like to add any additional comments, simply reply to this email!". You should be able to add info by responding. If you did not receive an automated receipt of your issue, then something has likely gone wrong (spam filter or different email from the one on your account, that sort of thing)

keithcurtis said: GhostPaws117 said: I already filed a report more than a day ago, should I file a new one with the info we've gained and the fact that I would like to return my purchase if it cannot be fixed? Thanks again You should have gotten a response, even an automated one, it should have a notice like "If you would like to add any additional comments, simply reply to this email!". You should be able to add info by responding. If you did not receive an automated receipt of your issue, then something has likely gone wrong (spam filter or different email from the one on your account, that sort of thing) I didn't report it via email, reported it via the help center under send a request should I have still gotten an email?

Yes. The system sends back an immediate automated email to the address listed on your account. A personal response comes later, if required. It should be in your email as "Support &lt;<a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>&gt;"

keithcurtis said: Yes. The system sends back an immediate automated email to the address listed on your account. A personal response comes later, if required. It should be in your email as "Support &lt; <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> &gt;" It’s been more than 5 minutes and I haven’t gotten a response... should I email them directly instead? If so where should I email them?&nbsp;

Drespar said: Hey folks, We are looking into this to get it in front of our sheet developers for a fix-- no ETA at present for a release. In my reproduction, the issue seems to be spurred by adding, deleting, then attempting to add the same spell to a character. For example: Add the power 1 Delete the power 1 Attempt to add the power 1 again This will cause the sheet to no longer accept drag and drop entries. Unfortunately, I was not able to find a way to restore the drag and drop functionality of a sheet once it has entered this state. I did find a way to undo the broken state. More at the bottom. I will say, however, if you do the following, you should be able to avoid the broken state: Add power 1 Delete power 1 Add power 2 Re-add power 1 This seems to circumvent the trigger for breaking the sheet. For any already broken sheet, the instances that DM Eddie mentions also work&nbsp; are the primary resolutions. Potential individual fix The below isn't a systemic fix (that's for our devs to work on) but should help in situations that crop up while we are looking into things. If you find that your drag and drop for the sheet in question has stopped working for Esper Genesis, you should be able to resolve the issue by doing the following: Refresh the page Open the affected sheet Navigate to the "Attributes &amp; Abilities" tab Find the Attributes in the list on the left side with the following names: "drop_category" "drop_name" "drop_data" "drop_content" Select the left side field under "Current" Hit Ctrl/Cmd+A Delete the content (delete key or backspace) Refresh the page This regularly restored the drag and drop functionality. A few notes: DO NOT DELETE THE ATTRIBUTE ITSELF. &nbsp;ONLY clear the data within the field. Even if the field seems empty, hit ctrl/cmd+a to select all, and delete the contents anyway Refreshing may or may not be necessary at certain parts, but in my testing took it from "sometimes works" to "consistently works" I hope this helps folks a bit who are encountering this issue! Thank you for looking to this I tried the steps and while it didn't seem to initially work (I deleted the content and reloaded but it didn't work, and I checked and the content was back) I tried without the last step (refreshing) and it worked.&nbsp;

Thanks Drespar! And pass the thanks back to the dev team!