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My card has been declined - your end that is the problem! - No response from you.

Hi there, Sorry to sound sour here but do you actually respond to the webform submissions you ask us to submit? I have submitted two in the last week or so and still no update. I cannot buy from you using my registered card, even though my subscription goes through successfully using the card and also small purchases. I have checked with my bank and they confirm funds are available, so they would not decline a transaction. The card works with everyone else I use, so it has to be your system that is the problem. The card was fine up until recently, so I have no idea what you have done but it appears there is a problem.  Would it be possible that you actually respond as this is starting to annoy me? Thank you. 
Hi Jonas, First off, sorry for the difficulties and the delay here! Checking on our end we are showing responses from our XP team-- however, the email we have on file within our helpdesk is not matching what you have on our site. Based on the experience you've had thus far it seems you have not been getting those replies likely due to this mismatch. Did you receive the automated confirmation response email when sending your support requests? I have sent a PM your way to make sure our databases are matched properly.
Hi I have just responded to your DM.