Gauss said: Adam Caramon said: I appreciate the response Gauss. So no financial benefits from Roll20? No free Pro subscription, no free access to marketplace material, etc? It would be great if Roll20 explained this somewhere or answered this question any of the times it has come up so far here on the forums. You are all just doing this out of the kindness of your hearts for no benefits - that's really admirable of you all. -Adam I became a volunteer Moderator nearly 10 years ago. Being a Roll20 Moderator for me was always a volunteer basis, I was never paid for it. The same is true of being a Forum Champion, I help because I want to. I really appreciate many of the Forum Champs, Sheet Creators, and API Scriptors here. For years, you have been the ones keeping R20 afloat as new platforms are evolving. As a current Pro subscriber, I have found that much of the Roll20 marketed benefits of paying for a Pro account are really being provided by the unpaid volunteers like yourselves who give your time & talents to help those of us without those talents to play at a higher level. I would like it if Roll20 would implement a rating system though, as there are one or two who seem to pop into Forums and dismiss people's problems. Paid Pro members should not have to depend on the kindness of strangers that Roll20's marketing features as major benefits for their Plus & Pro subscription services. The Aaron , keithcurtis , Gauss , vÍnce , and a few others do a great job, but a bad response to a poster's bad experience should not become commonplace. As for the post topic, I completely agree with Frank and many of you. Roll20 is currently failing to provide timely, useful updates before implementing changes that can drastically impact our games. As a paying GM, I am getting tired of the last couple months of logging in to begin a game and finding out, through worst practice of people dedicating their time to come to play (glad I am not a paid GM - that would be a costly headache), that something has been implemented and it will take a scramble to try to 'fix' things over and over to get the game moving. Instead of players taking issue with game rules, they are now asking me what is going on with Roll20 as bug after bug is interfering with the role-playing. They are giving me all kinds of suggestions for other VTTs too. I just ran across a Forum post where a Roll20Team member was responding to a Bug Report and indicating they were planning to let members know about some new changes in the near future, but would clue in those in that post. Since 'Roll20Team' responses are not dated in the post links, there is no way to even know if you are spotting something NEW or if someone from Roll20 responded 3 mos. ago before 30 more posters have linked without scrolling through a ton of chaff. I know that many of us who GM play at a variety of times and dates, but I can't believe that you are unable to determine server use patterns and loads. Making changes, and announcing them on Fridays when weekend nights and days are probably among the more popular (guessing based on our lag experiences), seems like a bad time to make changes that will impact games. Pro users should not have to religiously check every Forum post (since searching is a known problem), follow Discord posts, and monitor every social media account for days before I log in to start a game that I prepped a few days before. In recent months, while I welcome the innovations, I am getting angry facing unexpected game-interrupting issues time and again shortly before I planned to run/join a game. Perhaps a new Pro feature would be a prominent link on the load page that: 1) links to the recent changes, 2) gives clear, abbreviated links to immediate known problems, 3) gives estimated time/method of correction, and 4) provides direct links to report an issue that is preventing game play, even if it is a quick 280 character "Here's what is happening" that pings Roll20 staff directly. Also, locking and burying posts that Roll20 deems problematic (like the main one addressing the recent unexpected CSS changes and the milieu of subsequent bugs) seems like a slap to those who are trying to bring issues to your attention. Drespar, who I respect, indicated that you can (and did) delete the posts that were particularly incendiary or violated terms, so simply ending an uncomfortable post is not customer support. I was also disappointed that what had been pinned as an important on-going problem was unpinned a couple days later while problems continue. Come on Roll20Team, my players and I still prefer to use your platform for now. If the next few weeks are more of the same, when I finish the current game, I will take my downtime to look elsewhere, especially when I am seeing and now talking to some long-time, asset rich R20 members who have been dedicated R20'ers that are now moving out. So for now, a little less 'new game/product' marketing and sponsored video game play and a lot more "here's what we are doing to stabilize your experience and help GMs out' (BTW, this does not mean more leaning on YouTube volunteers to do the communications). Please take a LOT of the load off the volunteers so they can get back to making cool content that moves Roll20 forward. :)
