Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
May your rolls be merry + bright! 🎄
Create a free account

Animated Maps(Webm) No longer uploading?

It seems i can no longer upload any webm files even though I am well under my storage threshold. The files themselves are also less than 5mb, never mind the 10mb i should have access to. This all seemed to happen the other day when i upgraded my account while i think i may have had uploads running...I'm wondering if something has happened with the status of my account or something maybe? Or is there some type of hard limit on the # of webm files you can use outside of the storage limitation? Or maybe something is hung up in my account preventing me from adding more animated maps?  I can upload non webm images still. I have tried closing out all programs and even restarting my PC. Help greatly appreciated.
1665207998
GiGs
Pro
Sheet Author
API Scripter
You'll need to contact tech support.
So it seems it is 2 maps specifically that seem to not be Uploading for whatever reason. There is no difference between them and the other maps i was uploading for the map pack, but i got a separate webm map of a different place and it let me upload that fine. So that tells me it is an issue with these files...hummm I did submit a ticket though in hopes of a response from someone....