players cannot see tokens other than their own.

just bought Rime of the Frostmaiden from the marketplace, and players cannot see any token other than their own. "See" permission is enabled on every token, and "Has sight" is also clicked for each. i have searched the forum and found multiple threads expressing the same exact problem, and none of them are resolved. also: i do not want any fancy lighting whatsoever. i just want a new map completely concealed (black opaque), until i explicitly reveal a section. this is the absolute simplest use case. please explain how this is done now. thanks.

addendum: players can see the nameplates beneath the other tokens, just not the tokens.

note: this experience is consistent across multiple browsers and devices: chrome, firefox, and ios safari.

If you don't want dynamic lighting, go to the page settings for each individual page and turn off Dynamic Lighting.  Then turn on Fog of War. 

Gauss: I did that, from the very start. This problem exists with Dynamic Lighting disabled.

neil said: Gauss: I did that, from the very start. This problem exists with Dynamic Lighting disabled. Could you send me an invite? I'd like to come take a look and see if I can see what is going on. 

thanks, just DM'd you for an email address to invite.

Gauss: have you been able to get in and see the problem?

neil said: Gauss: have you been able to get in and see the problem? I am still waiting for you to respond to my last private message. 

replied that i granted you access

Which pages (maps) are having issues?  Cauldron Caves was acting strange, I think I have fixed it. I turned DL back on, then checked the explorable darkness to make sure it was off, then turned DL back off and FoW back on.

thank you! it does indeed look correct for players now. if i encounter this on any future maps, i'll try the trick you suggested.