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Cannot Import Character to Vault

I've never had an issue before, but today I was unable to import a character from a game to my character vault, to back it up.  Note this is NOT trying to export it to a game.  Are there restrictions that are imposed on copying a character to the vault?

December 31 (2 years ago)
The Aaron
Roll20 Production Team
API Scripter

That is peculiar. Can you try it from another game and see if the issue is isolated to just that game?  Try it with another character also to see if there is something with just that character. 

January 01 (2 years ago)

Edited January 01 (2 years ago)

I tried it again, and nothing happened.  So I went to a different game where I'm the GM, and it loaded fine, with the following date

Added to Vault on 01/01/23 from the Bestiary game using the D&D 5E by

So I tried the first character again, and it saved showing the following date

Added to Vault on 12/31/22 from the Age of Kyuss game using the D&D 5E by

Not sure if that was an earlier attempt finally showing up.  I've got a lot of copies of the latter, so maybe that's an issue.  

FYI it is still 12/31/22 where I'm located.

January 01 (2 years ago)
The Aaron
Roll20 Production Team
API Scripter

The date/time is probably based on UTC.

So, it sounds like you did get it to copy?  I guess strike it up to browser weirdness.

January 01 (2 years ago)

Isn't there a restriction on importing characters to your vault if you are not the person who originally created them? Is that the case here?  

January 01 (2 years ago)
Gauss
Forum Champion


Jarren said:

Isn't there a restriction on importing characters to your vault if you are not the person who originally created them? Is that the case here?  


That has not been my experience. I create a character for a player they can send it to the vault. 

January 01 (2 years ago)
The Aaron
Roll20 Production Team
API Scripter

The only restriction is, it must be a character you can control to export it. For importing, it must be a game created by a pro or plus subscriber, or one of a limited few modules that support character vault.

I created the character.  I did get a copy, but I've tried several more times to no avail.  It's the only character I cannot upload to the vault.

January 02 (2 years ago)

Edited January 02 (2 years ago)

Ok, I bit the bullet and started deleting old versions.  It didn't seem to be an issue with too many characters.  I deleted a bunch of old, different characters, and that made no difference.  It did seem to be an issue with too many copies of the same character.  I started deleting old versions of this character (I use a lot of mods, so I make a lot of backups).  As I started deleting copies, all the imports I had been making over the last few days started appearing.  They were in the vault, but not displaying.  

I deleted all those extraneous copies I had attempted over the last couple of days, and got the number down to around half a dozen.  Now it works just fine.

FYI, I tried different browsers, but that didn't change anything prior to deleting copies of my character.

Thanks all for responding.

January 02 (2 years ago)
The Aaron
Roll20 Production Team
API Scripter

Glad you got it working!  I'll point the devs to this thread, there might be a bug or limitation in Character vaults they should be aware of.