Roll20 took my money, then said there were "Payment Errors" and cancelled my subscription.

TL;DR: Roll20 took my money and said that the payment "failed". I have proof the payment was completed. No response from help. So I've been trying to get into contact with Roll20 support, but that's not been much help, so I figured I'd post on the bug report forum to see if anyone else has this problem. My Roll20 came up for renewal, the money for my monthly payment was taken, and then they immediately switched me to the "free" method and sent an email saying "there was an error". There was no error, the money was taken as normal and payment was completed according to my statements, same as every other month. I've been a subscriber for years, so to say this is annoying is... yeah. Understatement. I've sent mails via their help system but received nothing in response. Anyone having similar issues? I can't DM on Roll20 if I can't upload any files, and I don't have the money to pay for the same service twice, nor do I have the will to if this is how they treat me after years of loyalty.

Unless something has changed since the last time I submitted a ticket, there should be an automated response email to let you know the ticket is in the system.  Did you receive one of those?  If you didn't see one, you might want to check your spam folder or any other place mail might be filtered by whatever email client you are using. Any message sent by support staff would be going the same place the automated message went. Also, be sure you are checking the email that is linked to your Roll20 account if you have multiple email accounts.

I did, yeah. But it's been a while with no response beyond the automated confirmation and I need to be able to run a game pretty soon. It can take time to get to each message, and that's understandable, but I'm losing out in the meantime. It's one thing if it's a minor issue but money isn't exactly something anyone likes being messed around with. And the pressure of missing sessions makes me feel like I have to pay again, the fear that they're gonna pull this a second time if I do... or that they will never acknowledge the first time I paid and I get to have the privilege of being forced to pay a 100% tip makes me feel a bit... yyyyeah, haha. It's like I paid for a sandwich but they keep taking bites without giving it to me, refuse to tell me when or if they're ever going to hand it over, and then when I finally get it I'm going to have half of what I paid for a week late and I don't even want the sandwich anymore because my friends got bored of waiting and we went for McDonald's. In this analogy, McDonald's is other VTTs. It's a good analogy. Definite 6/10 on the simile front. Makes me kinda hungry.