API settings and configurations not saving on sandbox restart

As of this afternoon games that have been longstanding running API have stopped saving any settings and configurations I apply to them after a restart. Some examples of this include new spells added to Combat Master manually and automatically, GroupInitiative losing and prompting for Sheet configuration in a brand new game with no other API, and Groupcheck prompting for sheet configuration. It may be something simple but I'm at a loss trying to create & configure a new game when everything resets to default on every API restart. Please help!

This may be an overarching issue; I have confirmed with 2 other users that they too are unable to save chat based API configuration. 

This same issue is reoccurring for me over multiple games, including newly created games with only Combat Master or Group Check applied. This is a frustrating issue needing to reapply settings numerous times.

Hey Folks! You might want to chime in on this thread , which started a few days ago. I have run into to the problem only once myself, and can't repeat it, but I know some folks are experiencing it over and over.

keithcurtis said: Hey Folks! You might want to chime in on this thread , which started a few days ago. I have run into to the problem only once myself, and can't repeat it, but I know some folks are experiencing it over and over. Yeah, that's my post too... I'm attempting as you suggested to get more users aware & reporting to Roll20 and have posted in a couple different topics now, sorry if that's bad behavior. I got 5000 hours in the game itself and about 30 min in these forums so I'm still learing to navigate this place correctly.  Plus I'm a little panicky and desperate, so.....

Sam B. said: This same issue is reoccurring for me over multiple games, including newly created games with only Combat Master or Group Check applied. This is a frustrating issue needing to reapply settings numerous times. 5 of my players get the error, one does not. I think it's a pretty widespread issue but because API use is rare, and configuration is even more rare, it's not being noticed as quickly as some issues. 

Yeah, I'm going to hold off making any config changes to my existing games for the moment. I have made a report for dev attention on this. If you want to make one too, I'd suggest a  Help Center Request . Sometimes weekends are difficult for anything but catastrophic failures to be addressed.

keithcurtis said: Yeah, I'm going to hold off making any config changes to my existing games for the moment. I have made a report for dev attention on this. If you want to make one too, I'd suggest a  Help Center Request . Sometimes weekends are difficult for anything but catastrophic failures to be addressed. I've submitted one yesterday per your suggestion and am in the process of walking my players through checking for the error, and submitting logs if they do. The links on copying the console logs you provided have been very helpful. I'm hopeful this will be addressed soon. 

I've also submitted a Help Center Request to shed more light on the issue.

Sam B. said: I've also submitted a Help Center Request to shed more light on the issue. I've found the issue to be quite widespread, but I suspect as API use is rare & configuration is a set & forget situation it's going by largely unnoticed.  14 of my players have the same error, 2 do not. 

Jeff L. said: Hey folks, we've identified a problem with saving API state and resolved it as of Today (April 3), 12:20pm Eastern Time. Thank you very much for the reports and apologies for the interruptions to your games and prep. Hi Jeff, I just checked in my game and API state is still not being saved whenever I restart the sandbox.

Sam, have you tried doing a hard refresh (Ctrl+R usually)?

Hi Gauss, how would you do a hard refresh? I have removed the api and reinstalled it again. 

Jeff L. said: Hey folks, we've identified a problem with saving API state and resolved it as of Today (April 3), 12:20pm Eastern Time. Thank you very much for the reports and apologies for the interruptions to your games and prep. I too still have the issue. Console Logs still show reported errors.

Ctrl+R usually works, but Ctrl+F5 for both Firefox and Chrome also works. If you are a Mac user I think you replace Ctrl with Cmd but, I am not certain (not a Mac user). 

Gauss said: Ctrl+R usually works, but Ctrl+F5 for both Firefox and Chrome also works. If you are a Mac user I think you replace Ctrl with Cmd but, I am not certain (not a Mac user).  I cleared cookies & cache, hard reset; still no saving to state.  I'm in a new sandbox as well. 

Jeff L. said: Hey folks, we've identified a problem with saving API state and resolved it as of Today (April 3), 12:20pm Eastern Time. Thank you very much for the reports and apologies for the interruptions to your games and prep. Any update, or at least an acknowledgement that you see it's still not working on our end?

Also having issue - I've also cleared cache, ctrl f5