Have you also verified that the token that is actually on the table represents the character you have given them permission for. Also check to make sure you are all on the same page. If you put down any old graphic as a token, give it permission to all the players, and sight (plus either a light source or night vision), you should be able to rule out a lot of mechanical issues. Finally, here is a checklist: Here's a "why can't my players see anything?" checklist. The important thing is to verify. Don't assume. This list is written with GMs in mind, but can help players work through issues with their GM. The token is on the VTT It is assigned to the character The player has control over the character The token is on the Token/Object layer It is not blocked off by DL lines from seeing the immediate surroundings Make sure the player is looking at their token's immediate area. Shift-Click and hold on the token to pull the player's view to that area. If Fog of War is being used, that the area the token is in has been cleared The player has not been Split from the Party (Check the Help Center if this is unfamiliar) If Dynamic Lighting of any kind is being used: The token has sight turned on The token has a light source, or Nightvision (UDL) or personal light (LDL) In UDL it may be necessary to move the token one square to get everything working, or in extreme cases, refresh the (user's) page. Can you see a rotating cube in this URL ? If not, the browser needs to be WebGL compatible (99%+ are). If you are a Pro User, the Dynamic Lighting Tool script has diagnostic functions that will check many of the points above and give a report on likely causes, along with quick fix buttons. Finally, here is a guide to best practices for Dynamic Lighting Performance .
