It is peer-to-peer. The page I linked mentions this near the beginning. When you said "yes" at the beginning of your response, did you mean that you had gone through all of the items listed on the page? Whereby.com is listed nowhere. (and you are never going to get similar performance to a site whose entire service is dedicated to videoconferencing) For what it's worth, the legacy system was near-unusable for many users and limped along for years. By most reports the new system is far more robust and trouble free. Your experience may differ, of course , but even a cursory glance at the forum reports during the tenure of each system bears this out (as does my own experience, for what that's worth.) The old system was prone to frequent drops, especially whenever anyone joined the connection, and establishing a full gamut of players who could both see and hear all others was compared to the game"whack-a-mole". Re-reading this, I think my tone might come off as combative. That's not my intention, so I apologize if it sounds that way. My intent is to help solve problems. If you and your group have methodically gone through the diagnostic steps and tips on the page I linked and are still having basic connection problems, your best bet is to utilize the help of the dev team: Filing a Bug Report If none of the above helped to resolve your issues, please contact our customer support here being sure to include information on the steps you have taken thus far so we can pick right back up with you! Further, please provide the following information as well Operating System Browser and Version Any VPNs Currently Enabled Description of the Issue WebRTC Debug Log (Click the "Download WebRTC Debug Log" button under the Audio and Video section of the My Settings tab) Your average Download and Upload speeds from the above Bandwidth Test .
