My Games Stop Loading =(

Hey folks!  I've been trying to run any game here for over an hour. Unfortunately, they all stop loading in the middle (I don't have access to the journal, jukebox or anything). Other people in Brazil don't seem to be having the same problem as me so far.

Hi DM Corvo,  Your best bet is to contact the Devs via the Help Center as the bug report forum is primarily for users helping users.  With that said, have you tried to perform a traceroute to see where the problem may be? 

Hey folks, thanks for reaching up! Yeah! The progressing beyoud the loading section just stops... Already reported and tried other browsers.

Meus jogos também não carregam! O que Fazer?

I'm having the same problem! I'm from Brazil and already sent two e-mails to the Help Center, but till now, nothing happened around here. I load any game that I'm a player or a DM and the loading screen gets stucked.  Nic B. said: If this is the case, a dump of your console logs (by pressing F12 and then clicking the 'console' tab) would be exceptionally useful. You could either post it here, or by filing a report via the Help Center link that Gauss just provided. These are mine status; It appoints some errors, but I don't know anything of this kind of language, so I don't know how to procede 

SorLera said: I'm having the same problem! I'm from Brazil and already sent two e-mails to the Help Center, but till now, nothing happened around here. I load any game that I'm a player or a DM and the loading screen gets stucked.  Nic B. said: If this is the case, a dump of your console logs (by pressing F12 and then clicking the 'console' tab) would be exceptionally useful. You could either post it here, or by filing a report via the Help Center link that Gauss just provided. These are mine status; It appoints some errors, but I don't know anything of this kind of language, so I don't know how to procede  Yeah my friend... Seems to persist here as well =( Already tried all the steps to fix but nothing...

Hey guys, Also from Brazil and I'm being hit with the same problem. I have been trying to get into any game since yesterday but to no avail. Tried everything in the Help Center as well but nothing so far, so if anybody knows anything, I'd be forever grateful.

Henrique R. said: Hey guys, Also from Brazil and I'm being hit with the same problem. I have been trying to get into any game since yesterday but to no avail. Tried everything in the Help Center as well but nothing so far, so if anybody knows anything, I'd be forever grateful. AFAIK, it started Yesterday around 6-7pm (Brasília Time-Zone)... I think we will be in need for wait, since seems to be something among their server?

I'm checking here out with a friend from the South (Rio Grande do Sul) of Brazil... He can use my account and join any game regurlarly... Maybe it is some local server issue?

Yeah, I think we'll just wait for a while.  For sure someone from the team will reach out! If any of you guys manage to access your games, write about it, please.

DM Corvo said: I'm checking here out with a friend from the South (Rio Grande do Sul) of Brazil... He can use my account and join any game regurlarly... Maybe it is some local server issue? At this point I'm pretty sure it is a local server thing, because nothing else works Henrique R. said: Yeah, I think we'll just wait for a while.  For sure someone from the team will reach out! If any of you guys manage to access your games, write about it, please. Roll20 support recently answered one of the e-mails I sent them complaining about this issue, but it was useless - I specified every topic they required so they could know better what could be going on, and they sent me literaly  these instructures , which I already told them I've done every single one of them. Now I hope some better help appears around here...

SorLera said: DM Corvo said: I'm checking here out with a friend from the South (Rio Grande do Sul) of Brazil... He can use my account and join any game regurlarly... Maybe it is some local server issue? At this point I'm pretty sure it is a local server thing, because nothing else works Henrique R. said: Yeah, I think we'll just wait for a while.  For sure someone from the team will reach out! If any of you guys manage to access your games, write about it, please. Roll20 support recently answered one of the e-mails I sent them complaining about this issue, but it was useless - I specified every topic they required so they could know better what could be going on, and they sent me literaly  these instructures , which I already told them I've done every single one of them. Now I hope some better help appears around here... Yeah bro... We shall wait...

My biggest concern is that I have a game tomorrow on stream =( And another one on Sunday... (DMing almost every day)

DM Corvo said: My biggest concern is that I have a game tomorrow on stream =( And another one on Sunday... (DMing almost every day) Damn that's my goal in life kkkkkkk I'm sorry for you bro, losing a game because of technical issues is the worse thing ever... So frustrating....

SorLera said: DM Corvo said: My biggest concern is that I have a game tomorrow on stream =( And another one on Sunday... (DMing almost every day) Damn that's my goal in life kkkkkkk I'm sorry for you bro, losing a game because of technical issues is the worse thing ever... So frustrating.... I'm paid for that =) Yeah... I hope at least by tomorrow we are ok! Praying for Tymora here!

Hi folks, according to one user on Discord having this issue they use Vivo (Internet Service Provider) and Vivo did something to cause this.&nbsp; If that is the case for you that user reports that resetting the router via the Admin page solved the issue.&nbsp; Here is the link that user provided: &nbsp; <a href="https://www.techtudo.com.br/dicas-e-tutoriais/2018/01/como-resetar-o-vivo-box-e-restaurar-para-as-configuracoes-de-fabrica.ghtml" rel="nofollow">https://www.techtudo.com.br/dicas-e-tutoriais/2018/01/como-resetar-o-vivo-box-e-restaurar-para-as-configuracoes-de-fabrica.ghtml</a> Note: I am not able to confirm if this works, just reporting what one user reported.&nbsp;

Gauss said: Hi folks, according to one user on Discord having this issue they use Vivo (Internet Service Provider) and Vivo did something to cause this.&nbsp; If that is the case for you that user reports that resetting the router via the Admin page solved the issue.&nbsp; Here is the link that user provided:&nbsp; <a href="https://www.techtudo.com.br/dicas-e-tutoriais/2018/01/como-resetar-o-vivo-box-e-restaurar-para-as-configuracoes-de-fabrica.ghtml" rel="nofollow">https://www.techtudo.com.br/dicas-e-tutoriais/2018/01/como-resetar-o-vivo-box-e-restaurar-para-as-configuracoes-de-fabrica.ghtml</a> Note: I am not able to confirm if this works, just reporting what one user reported.&nbsp; I will try it, but I don't think it will work, because now I discovered that the game is launching for all computer's in my house, except mine... And mine is the best among them. I have an gamer notebook, nitro 5 acer. It is already updated, system and drivers...

Lindezas do Brasil (writing in Portuguese because it seems to be Vivo issue). i) liguem para sua provedora (espero que seja a Vivo realmente); ii) peçam para resetar e reconfigurar o modem; iii) GG - roll20 vai carregar. Bons dados &lt;3

DM Corvo &nbsp;said: Lindezas do Brasil (writing in Portuguese because it seems to be Vivo issue). i) liguem para sua provedora (espero que seja a Vivo realmente); ii) peçam para resetar e reconfigurar o modem; iii) GG - roll20 vai carregar. Bons dados &lt;3 Liguei na vivo e não resetaram meu modem; eu tive que fazer isso manualmente aqui, e mesmo assim, meu roll20 não carrega. Sigo no perrengue&nbsp; I called my internet provider and they didn't reset my internet, I had to do it by myself. In the end, my roll20 still keep loading forever. I didn't fix it for me.

Hey adms, i have the same issue, below the code that appers in console commands. Estou com o mesmo problema e não é a vivo tambem, jesus cristo eu vou mudar pra outro programa se não arrumar. Maior perrengue, trabalho a semana toda ansioso pra jogar e isso acontece, slc dito isso JQMIGRATE: Logging is active jquery.migrate.js:20:10 Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. jquery-1.9.1.js:9392:13 Some cookies are misusing the recommended “SameSite“ attribute 16 Content-Security-Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). 3 jquery-1.9.1.js:1444:6 Content-Security-Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). 3 jquery-1.9.1.js:1450:5 Loading failed for the &lt;script&gt; with source “<a href="https://bat.bing.com/bat.js”" rel="nofollow">https://bat.bing.com/bat.js”</a>. editor:1:1 Content-Security-Policy: The page’s settings blocked the loading of a resource at <a href="https://bat.bing.com/bat.js" rel="nofollow">https://bat.bing.com/bat.js</a> (“script-src”). gtm.js:137:488 CAMPAIGN ID: 16332012 startjs:26:9 Ignoring unsupported entryTypes: largest-contentful-paint. totallyNotAnalytics.bundle.js:3:29128 Ignoring unsupported entryTypes: layout-shift. totallyNotAnalytics.bundle.js:3:29128 Ignoring unsupported entryTypes: longtask. totallyNotAnalytics.bundle.js:3:29243 unreachable code after return statement vtt.bundle.js:39637:29103 WebRTC: RTCIceServer.url is deprecated! Use urls instead. 3 vtt.bundle.js:2012 70 vtt.bundle.js:39638:126544 TOUCH SUPPORTED: false vtt.bundle.js:39670:86798 USING WEBGL ACCELERATION... vtt.bundle.js:39670:87303 WEBGL STARTUP SUCCESS vtt.bundle.js:39670:87746 Loading Custom character sheet. vtt.bundle.js:39771:30628 WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. vtt.bundle.js:27815:60570 Babylon.js v6.30.0 - WebGL2 vtt.bundle.js:27815:54644 tuts loaded tutorial_tips.js:7:10 Invalid URI. Load of media resource&nbsp; failed. editor Content-Security-Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). 2 gtm.js:109:228 This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “&lt;!DOCTYPE html&gt;”. vtt.bundle.js:606:4666 Content-Security-Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). 2 gtm.js:650:413 Partitioned cookie or storage access was provided to “<a href="https://js.refiner.io/v001/render/index.html”" rel="nofollow">https://js.refiner.io/v001/render/index.html”</a> because it is loaded in the third-party context and dynamic state partitioning is enabled. unreachable code after return statement ffmpeg-worker-webm.3.js:153:13434 unreachable code after return statement ffmpeg-worker-webm.3.js:164:111618 unreachable code after return statement ffmpeg-worker-webm.3.js:183:15521 unreachable code after return statement ffmpeg-worker-webm.3.js:187:17707 unreachable code after return statement ffmpeg-worker-webm.3.js:187:19503 unreachable code after return statement ffmpeg-worker-webm.3.js:189:21300 unreachable code after return statement ffmpeg-worker-webm.3.js:190:21238 unreachable code after return statement ffmpeg-worker-webm.3.js:194:17923 unreachable code after return statement ffmpeg-worker-webm.3.js:194:39368 unreachable code after return statement ffmpeg-worker-webm.3.js:197:71234 Successfully compiled asm.js code (total compilation time 1245ms) ffmpeg-worker-webm.3.js Including compendium template css. vtt.bundle.js:39771:30823 Starting up WEB WORKER 2 sheetsandbox.bundle.js:3296:10 Roll20 Kingmaker Module log| kScaffold Loaded sheetsandbox.bundle.js:209:13 Starting up WEB WORKER sheetsandbox.bundle.js:3296:10 Roll20 Environment: Web sheetsandbox.bundle.js:4:11 This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “&lt;!DOCTYPE html&gt;”. vtt.bundle.js:606:4666 This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “&lt;!DOCTYPE html&gt;”. vtt.bundle.js:606:4666

Yeah, I'm still in the dark here. Called my internet provider and it does not appear to be them in any way. I'm gonna wait for a reply from the Team. I never had this sort of issue before, so I'm just hoping it's an easy fix. In the console tab my page seems pretty broken too.

Hi, Brazilian here, also with Vivo, also with the same issue. Bumping this so maybe the devs can offer additional help.

Hi Zero M.,&nbsp; As the Nic B. stated above, your best bet is to file a bug report with the Devs via the&nbsp; Help Center . Make sure you include your console log.&nbsp;

Good afternoon everybody! I saw that several people are having problems logging into the boards. I tried using a VPN and was able to load the tables. This a temporary solution. The Browser Opera GX has VPN available.

Boa tarde a todos! Eu vi que muitas pessoas estão com problemas para carregar suas mesas. Eu tentei usar um VPN e isso resolveu o problema. Creio que isso possa ser uma solução temporária. O Opera GX tem VPN disponível como ferramenta.

Anyone had any luck already? I tried using a VPN but nothing over here. Still can't access any games. Waiting for a reply from the Team.

Guys! It got solved to me, I managed to talk my way through Vivo (after quite a while hahaha) but this time it worked!

Henrique R. said: Guys! It got solved to me, I managed to talk my way through Vivo (after quite a while hahaha) but this time it worked! Could you elaborate on the solution?&nbsp;

Gauss said: Henrique R. said: Guys! It got solved to me, I managed to talk my way through Vivo (after quite a while hahaha) but this time it worked! Could you elaborate on the solution?&nbsp; As I said before in Portuguese:&nbsp;Basically, you need to reset the modem and reconfigure it completely. Ideally, this should be done by contacting the internet provider, otherwise the consumer will be responsible for any errors.

DM Corvo said: Gauss said: Henrique R. said: Guys! It got solved to me, I managed to talk my way through Vivo (after quite a while hahaha) but this time it worked! Could you elaborate on the solution?&nbsp; As I said before in Portuguese:&nbsp;Basically, you need to reset the modem and reconfigure it completely. Ideally, this should be done by contacting the internet provider, otherwise the consumer will be responsible for any errors. There was a similar problem about five years or so ago with users of a major German ISP. If you could forward whatever your Internet Service Provider (Vivo?) told you to Roll20, they might be able to account for it. But it might be action that has to be taken by the ISP itself. That's out of my field of knowledge.

Ohhh GOD, REALLY? Same issue has just happened today... Again...

Same issue here im Vivo user, tomorrow i will contact they.

Hello, brazilian here, also vivo internet. Same issue, but everyone else on my table is from other cities from Brazil, even other states, and one other person from another state is having the same issue, his internet isnt vivo. One player is streaming the game and using my character sheet. I'm choosing the actions. We're Improvising to play the game. Any solution?

If you or your friends are being affected by this, your best bet is to file a bug report with the Devs via the&nbsp; Help Center . Make sure you include your console log.&nbsp; At the moment the only two solutions people have had is either to use a VPN, or to contact their ISP and work with them for a solution. But if the Devs can accumulate enough information (see above) then perhaps they can fix it from their end.&nbsp;

Links: Console Log ( Chrome , Firefox ) Help Center Request

Gauss said: If you or your friends are being affected by this, your best bet is to file a bug report with the Devs via the&nbsp; Help Center . Make sure you include your console log.&nbsp; At the moment the only two solutions people have had is either to use a VPN, or to contact their ISP and work with them for a solution. But if the Devs can accumulate enough information (see above) then perhaps they can fix it from their end.&nbsp; Thanks, the VPN worked!

The game just ended now and I sent the report anyway. Thanks for the answers!

Também sou do Brasil, com net da Vivo e desde o começo da semana meu ROLL20 foi de arrasta. Outras pessoas que também jogam mesas comigo e usam daqui estão com o mesmo problema. Estava tudo normal antes, mas aconteceu alguma coisa que deu problema no roll20. Espero que consertem, eu estou em várias mesas e não quero perder os personagens ;-; (Segui o conselho de alguém aqui sobre usar o Opera GX e usar o VPN, eu testei e realmente tá funcionando por agora, então é um quebra galho por enquanto até voltar ao normal).

Se o Opera GX estiver a funcionar para si, utilize-o e GUARDE os seus caracteres (utilize PDFs editáveis e transfira apenas os valores para ele). Usava o Chrome ou o Firefox antes? ---------------------------------------------------------------------- If Opera GX is working for you, use that and SAVE your Characters (use editable PDFs and just transfer the values to it). Did you use Chrome or Firefox before?