Hi Adam, If the product is art then it is in your Art Library in the game. If the product is an Addon, then you can add it by going to Roll20.net, click the name of the game you want to add it to, then click Game Addons and find it in the dropdown list. If the product is in a Module, then you will need to create a game with it. But since you are have a Pro account you can use the Transmogrifier to move maps from one game to another. With all that said, w hich product did you purchase?