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Problems with applying changes when levelling up and rolling damage

1703794598
Nylo
Pro
Marketplace Creator
my game can make a 1st level character but as soon as i finisk levelling up it just freeze...... i could not roll damage from the damage button...... and my spells dont increase there damage according to level , keep rolling 1d10 for fire bolt instead of 3d10
1703795530
Gauss
Forum Champion
Hi kim j. The blue Canary,  Which character sheet are you using? If you don't know the name please supply a screenshot. 
1703796780
Nylo
Pro
Marketplace Creator
5e by roll20 its working in my explorer browser now b4 i tried chrome and firefox
1703830220
Gauss
Forum Champion
Alright, please try using an Incognito (Chrome) or Private (Firefox) tab to see if the problem persists. 
1703847414
Nylo
Pro
Marketplace Creator
1703847425
Nylo
Pro
Marketplace Creator
still there
1703847857
Nylo
Pro
Marketplace Creator
1703847908
Nylo
Pro
Marketplace Creator
can it have something to do with that my esper genesis remove my players handbook option
1703848001

Edited 1703848023
Gauss
Forum Champion
To clarify, when you level up via the Charactermancer it freezes?  Here is a help guide regarding Charactermancer freezing .  If nothing there helps please let me know and supply the build you are using, as much detail as possible. 
1704038143
Nylo
Pro
Marketplace Creator
yes