Upload Image and Dropping to Map layer

Hello Mods, I have a question about the behavior of uploading image feature. It doesn't show when it's finished uploading, i would only know when i refresh or press the button besides the Recent Uploads. And when i try dragging the image asset onto the map layer, it wouldn't show. Old images dropped onto the map layer would eventually show and load its full resolution, but the new ones aren't. I also can access the recently uploaded images from double clicking the item and having pop up list, selecting image and drag them out to the map layer. But the new uploaded image would only show low res while the old one would eventually load its full resolution. This issues persists between Chrome and Firefox, and even without any add-ons nor plug ins active.

Hi Tako,  To clarify, when dragging the image from the Art Library to the table are you grabbing the image or the name? 

The name, just like usual.

Odd, have you tried using an Incognito (Chrome) or Private (Firefox) tab?

Tako, could you try the following and see if it works?  Right click on an art asset (in the Art Library) that isn't working.  Resize the art asset See if it will be able to be dragged out. 

Oh hey, thanks for the response. I tried with Private tab too, the end result is the same. I can resize it, but the resolution would still be low.

Could you supply screenshots to show me what is going on? I might have misunderstood.

I think maybe the upload process which is troubled. I tried changing header image also with no avail. The progress bar stuck midway for a long time, it's a 250KB image.

What kind of image is it?  Ultimately, I think I am out of ideas. I suggest filing a report via the Help Center with the Devs to see if they can help. 

Just to check, are you at or near your storage quota for the art library? You can find this information on your account page.

Yeah i dunno, either the graphic is lying or they can't even contain under 1 MB JPG image.

Or there might be a problem with the image itself. Or your account might have an issue (hence Gauss' recomendation for a  Help Center Request ). Or something we haven't thought of.  Can you send it here, or PM it? I'll try it on my end and see if I have issues uploading.

This is the image, I set the resolution according to the suggested dimension, and saved it as JPG which set the file size under 250KB. Every time I open the file to change the header, the image upload stuck and if i check the asset list, recent uploads shows each of the same image i tried before. But none of them showing full resolution on the R20.

It uploaded fine here. I don't know what's wrong with it in the game. I even tried making a brand new game with the same result. I thought it happened because i copied the game from the previous to retain the characters from my players.