No one's names showing up

Currently in a game with several other players and the GM, and the only name any of us can see along the bottom is our own. No one else's shows up. We all refreshed several times over, even closed down Roll20 and reopened, nothing changed.

Hi Shard! Are you running any extensions that might alter the behavior of Roll20? This is not a report I've seen before.

keithcurtis said: Hi Shard! Are you running any extensions that might alter the behavior of Roll20? This is not a report I've seen before. Had that, too in the past! You simply don't see the other Players Avatars / Names although they are in Roll20. A quickfix for the GM is to switch Chat Tech to "None" (from whatever is active).

TheMarkus1204 said: keithcurtis said: Hi Shard! Are you running any extensions that might alter the behavior of Roll20? This is not a report I've seen before. Had that, too in the past! You simply don't see the other Players Avatars / Names although they are in Roll20. A quickfix for the GM is to switch Chat Tech to "None" (from whatever is active). Interesting. Shard, if this does turn out to be the case, could you take the time to report back here, along with what the Chat Tech had been previously set to (there's an old deprecated one, and the new one, that works)

Sorry but I have no idea what you mean by "chat tech"

Chat Tech is the voice and video options, which control some of the appearance and behavior of the player area: 1. Click the settings tab 2. Expand the Audio & Video Section 3-4-5. Choose a video chat option. You should realistically choose either #3 (if you plan on using voice and/or video) or #5 (if you use another solution like Discord, Skype or text chat-only). Choice 4 is deprecated and is probably going to be phased out some day.