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what's going on here? I requested my mentor status on the forum becuase emails to you are undeliverable AND...

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what's going on here? I requested my mentor status on the forum be cancelled becuase emails to you are undeliverable AND... I got two messages that have disappeared that I cannot read. I've been charged at least 30 dollars without my authorization, and have NO other means of contacting you folks. will you please respond to my email address and maybe leave me some lines of an open communication?
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Pat S.
Forum Champion
Sheet Author
Michelle . said: what's going on here? I requested my mentor status on the forum becuase emails to you are undeliverable AND... I got two messages that have disappeared that I cannot read. I've been charged at least 30 dollars without my authorization, and have NO other means of contacting you folks. will you please respond to my email address and maybe leave me some lines of an open communication? A mod will be by and help you with this matter.
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Gauss
Forum Champion
Michelle , because you are no longer a Mentor you are unable to access the posts you made in the Mentor's forum. I have provided a reproduction (below) of the missing posts. If you need to contact the Developers you can use the email I posted below. Gauss said: What email are you using to try to reach Roll20? The email you should be using is <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> I will let the Devs know you have an issue but they will probably need you to email them. Riley D. said: Michelle, We do show that you successfully canceled your subscription with us yesterday, but it was after you had already been charged for your September - October month. I went ahead and refunded that charge and ended your subscription effective immediately. Sorry for any trouble you ran into, and thanks for your support of Roll20. - Riley
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Riley D.
Roll20 Team
That's my mistake, sorry. Didn't realize it was in the Mentors forum. If you need further help, as Gauss said emailing <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> is really the best way to handle payment-related issues. Thanks.