Gateway timeout on Starfinder bundle in Marketplace…

Plus

Curious if anyone else is getting it. Tried two different browsers (also incognito…)

1719198521

Forum Champion

Hi Titus,  Could you supply the link to the bundle? 

1719244059

Plus

<a href="https://marketplace.roll20.net/browse/bundle/31365/starfinder-mega-bundle" rel="nofollow">https://marketplace.roll20.net/browse/bundle/31365/starfinder-mega-bundle</a>

1719247139

Forum Champion

When are you getting the timeout? Upon clicking the link? Trying to buy it? Something else?

1719264943

Plus

I get a gateway time out just clicking the link above. I don’t even get to see the bundle page.

1719273682

Forum Champion

Ok, I am not getting the timeout.  Which browsers are you using?  Have you tried clearing cookies/cache?  Have you tried rebooting your internet?

1719275977

TheMarkus1204

Pro

Gauss said: Ok, I am not getting the timeout.  Which browsers are you using?  Have you tried clearing cookies/cache?  Have you tried rebooting your internet? Get the Gateway Timeout also! Latest Firefox!

1719278595

Forum Champion

Also not getting the timeout in Firefox.  What region are you in? Perhaps it is a regional issue.  Have you run a traceroute?

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Kraynic

Pro

Sheet Author

Works for me on Firefox 127.0 release, so it isn't just Gauss.

1719289642

Plus

West coast U.S. using Safari (Mac) and Edge (on PC.) I always use incognito mode…

1719321788

TheMarkus1204

Pro

Germany for me. Firefox Incognito DOES work, while Firefox normal gives me the Gateway Timeout...

1719327513

Forum Champion

Titus, could you try one of the official browsers? See if this affects you in Chrome or Firefox? TheMarkus1204, I wonder if an extension, cache/cookies, or something similar is impacting your access since Incognito is working. 

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TheMarkus1204

Pro

Since I have set it for all extensions to work in incognito, too, it is unlikely ;) Gauss said: Titus, could you try one of the official browsers? See if this affects you in Chrome or Firefox? TheMarkus1204, I wonder if an extension, cache/cookies, or something similar is impacting your access since Incognito is working. 

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Edited 1719350052

Plus

I won’t be on my PC for a bit to test Firefox. However I HAVE noticed that if I am not logged into my account I don’t get the Gateway error and can view the bundle…

1719351313

Drespar

Roll20 Team

Hey Titus, This sounds like you may be encountering a known issue with the marketplace. This issue comes about when there are a large number of dynamic bundle calculations. Unfortunately, this can get cumbersome -- especially with "layered" bundles (bundles within bundles). As a result, the calculations take long enough that the page times out. You've already happened upon the workaround which is to browse while not logged in. This is something we've got logged and are looking to fix among other high priority issues. Sorry for the trouble!

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Plus