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I can't see some players that joined the game

They are in the game, they can type in the chat/send messages and they have access to their character sheet.  That said, I cannot see their name at the bottom of the window.  Some players do show up, but others do not.
1719534980
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Cody! Are you running the game in regular Roll20 or Jumpgate?
keithcurtis said: Hi Cody! Are you running the game in regular Roll20 or Jumpgate? Regular game.  Using chrome
1719537272
Gauss
Forum Champion
Hi Cody B.,  Are you using Integrated Voice & Video? 
I am having this issue as well I just had to cancel the game we couldnt see or talk to each other..this is new we play all the time
1719614914
Gauss
Forum Champion
Hi Patrick,  I suggest filing a bug report with the Devs via the  Help Center . Please let them know that this is via Integrated Voice/Video.  Also, let them know if you are in a Jumpgate game or a regular game.  In the meantime, I recommend trying the Legacy WebRTC, see if that works for your group. 
1719623583
Gauss
Forum Champion
Hi Folks,  The Devs have restarted the Integrated V/V server. Please perform a hard refresh (Ctrl+R or Ctrl+F5 usually) and check to see if you are still having an issue (when you can grab one or more of your players to test). Please post if this has resolved things or if there is still a problem.