Hmm, without being able to "get my hands and eyes" into the games, I can't make any good suggestions here. My assumption would be to check that the friends game has the option to allow imports from Roll20 Characters turned on, but that's just speculation. It might be best to file a Help Center Request , since a team member can just call up the games and look at the settings to find the problems. If the problem is indeed due to the method of conversion, they might be interested in what went wrong here. Do both games use the same sheet choice, and if two sheets are present in the same game (assuming this is D&D), do they both have the same base sheet and secondary sheet choices, in the same order?