Scammed by roll20?

So for context: i payed roll20 subscription for almost a year (2023) but i stopped playing with my friends so i of course stopped paying for the monthly subscription and since the account lost the premium status i didnt add more money to my card for monthly payment, now i started playing with my friends again i am planning on Dm'ing BUT when i finished the payment to roll 20 they took the money and payed the month of october 2023 without my consent at all, in short i got scammed from my money i have no way to play with my friends tomorrow. i have the receipt with the payment and all, maybe someone from here can help me. 

You should use the Help Center to get staff attention and a ticket to track your issue. It’s mostly community help here. You don’t need a Pro subscription to run a game, unless there’s some Pro feature you just can’t do without! I ran 13th Age for a year before getting a Pro subscription for the Mods (API) & Transmogrifier. 

Hi Yisus,  The best bet, as Andrew said, is to contact Roll20 via the Help Center . If they have billed your payment method without meaning to they will straighten it out. 

i can't run a campaign because i already have a running one from before and i dont want to lose all that i have saved, thats why i payed for pro subscription before, i already contacted the help center but they are not answering so far and i have to play tomorrow. But yea i think ill just make a new account and run the campaign without lighting and all that cool stuff, ty for the help anyways Mister Andrew.

Yisus said: i can't run a campaign because i already have a running one from before and i dont want to lose all that i have saved, thats why i payed for pro subscription before, i already contacted the help center but they are not answering so far and i have to play tomorrow. But yea i think ill just make a new account and run the campaign without lighting and all that cool stuff, ty for the help anyways Mister Andrew. Could you clarify what you mean by losing what you have 'saved'? Roll20 does not remove content based on your account level. Your account level's upload limit does not affect your ability to use what you have uploaded, only your ability to upload more.  Similarly, your account level's ability to use dynamic lighting or not does not affect the dynamic lighting lines, they are still there. You are just unable to use the Dynamic Lighting options if you have a free account.  If you go from Pro to Free you lose no data of any kind.  Regarding the help center, when did you contact them? 

On this particular account since its free i cant add new maps or any kind of picture to my games because its over the free quota, and i dont want to delete any of my previous stuff. So no i am not losing anything just being unable to add more, and i contacted the center the moment the payment was done and it didnt give me the Pro version of roll20. there in the picture you can see that it charged me from a payment of last year, this is the month i stopped playing with my friends.   

Yisus said: On this particular account since its free i cant add new maps or any kind of picture to my games because its over the free quota, and i dont want to delete any of my previous stuff. So no i am not losing anything just being unable to add more, and i contacted the center the moment the payment was done and it didnt give me the Pro version of roll20. there in the picture you can see that it charged me from a payment of last year, this is the month i stopped playing with my friends.  I am sorry, based on that I don't know when you contacted the Help Center. Could you check your email and find the time/day of the automated response?  The ticket number would also help. Edit: please don't post any more images of your account information. While I don't see anything important in the image you shared you never know what kind of information it may contain that someone can do something with. 

This was made around 3:40 hours ago i am on Est timezone 

Yisus said: This was made around 3:40 hours ago i am on Est timezone  That isn't much time...usually responses are within a couple business days.  However, considering this is time sensitive I will push this up to the Devs for faster action. 

Thank you for your help

<a href="https://help.roll20.net/hc/en-us/articles/10278230183063-How-to-Clear-Storage-Quota" rel="nofollow">https://help.roll20.net/hc/en-us/articles/10278230183063-How-to-Clear-Storage-Quota</a> That should help. I don't understand why you cannot clear up some storage...but if you paid to go pro, you should have access the the new expanded storage. I'm sure tech support will be able to help you. Also, try the Discord server. Sometimes they'll see you post there and expedite your request filed through help here.