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Issues with Character Sheets Loading

Hello, I’m experiencing issues with loading character sheets. They either load indefinitely (with the d20 symbol) or show a blank window. When trying to open them in a separate window, I sometimes get a prompt to create a new character sheet, or the window remains blank. If I create a character sheet in that separate window, the next time I try to access it, the window will be blank again. I’m using Firefox, and I’ve checked the issue in a private window with all extensions disabled. The issue also persists in Chrome. Sometimes all the character data is wiped, and other times it may load correctly. I can’t determine what causes this issue. P.S. I’ve already submitted this issue through the feedback form, but since there’s been no progress for a few days, I’m also posting it here. I’ve also tried clearing the chat history, but unfortunately, that hasn’t resolved the issue in my case.
1730999540
Gauss
Forum Champion
Hi Aleksandr K.,  When you say you submitted the issue via the feedback form do you mean the Help Center ?  If not I suggest filing a bug report via the Help Center.  If you did, what was the ticket number?
Just wanna point out that I have the same issue, it seems random and goes away on its own. Using D&D 5e 2024, tried on Chrome, on 2 different PCs. The new sheets just seem incredibly unstable. Deleting cookies & cache do no change anything. Sometimes instead of showing the data it asks me to create a new character instead, sometimes it loads forever.
Gauss said: Hi Aleksandr K.,  When you say you submitted the issue via the feedback form do you mean the Help Center ?  If not I suggest filing a bug report via the Help Center.  If you did, what was the ticket number? Thanks for pointing that out! Looks like I made a mistake with the feedback section, but I’ve just sent a bug report now. The number is #273468
1731035855
Gauss
Forum Champion
Aleksandr K. said: Gauss said: Hi Aleksandr K.,  When you say you submitted the issue via the feedback form do you mean the Help Center ?  If not I suggest filing a bug report via the Help Center.  If you did, what was the ticket number? Thanks for pointing that out! Looks like I made a mistake with the feedback section, but I’ve just sent a bug report now. The number is #273468 You should get a response back within a couple of business days. If you do not please let me know. 
Gauss said: Aleksandr K. said: Gauss said: Hi Aleksandr K.,  When you say you submitted the issue via the feedback form do you mean the Help Center ?  If not I suggest filing a bug report via the Help Center.  If you did, what was the ticket number? Thanks for pointing that out! Looks like I made a mistake with the feedback section, but I’ve just sent a bug report now. The number is #273468 You should get a response back within a couple of business days. If you do not please let me know.  I received a reply by email and sent my report. However, I haven’t gotten a response on whether the issue has been resolved. I noticed that all character sheets have been deleted. It’s disappointing, but I’m willing to accept it, as I understand it might have been the only way to resolve the issue. I just want to know if it’s safe to start creating new character sheets now without worrying that they’ll be deleted again.
1731785199
Gauss
Forum Champion
Aleksandr K. said: I received a reply by email and sent my report. However, I haven’t gotten a response on whether the issue has been resolved. I noticed that all character sheets have been deleted. It’s disappointing, but I’m willing to accept it, as I understand it might have been the only way to resolve the issue. I just want to know if it’s safe to start creating new character sheets now without worrying that they’ll be deleted again. Which character sheet are you using?
im using the marvel multiverse sheet and it happens to me. i can make the character, but when i open it up again it is just black