Thank you for the clarification, I usually am the one creating the characters, I'll try to have them click and see if that makes a difference Gauss said: Francesco G. said: Hello, I had a game running with characters already assigned to everyone, but no one saw characters already present in the Roll20 Characters app, so can you please clarify " They can go to Roll20 Characters and the character will be waiting for them there. They do not need to do anything, it is fully linked to the character in the game. "? Thank you and best regards Fra Gauss said: Hi Francesco G., I'd like to provide a clarification to Nicole's comment. It is accurate but incomplete. Player clicks +Character in the game: * They can go to Roll20 Characters and the character will be waiting for them there. They do not need to do anything, it is fully linked to the character in the game. GM clicks +Character in the game, then assigns the character to a player: * The player will need to go to Roll20 Characters, import the character from the game. * This does not link the character to the game, it is a copy. <--- this is by design (there are valid reasons) * The Player may then send the character back to the game, yes this creates a duplicate character in the game but the character is now linked to Roll20 Characters. Warning: before the player sends the character back to the game the original character in the game should be renamed to prevent issues. If it is your intent to use the character both in game and at the table then Roll20 Characters is not a bad option. You should be able to use Roll20 Characters via a tablet, and I have heard some folks can get it to work ok on a phone, but I've never tried it. Who clicked "+Character"? You or the player? That is the difference. For the players to see it in Roll20 Characters without doing anything they have to be the one to click +Character inside the game. If you clicked +Character and assigned it to them then they have to go through the process of importing it to Roll20 Characters, renaming the existing character in the game, then exporting it to the game. Note: Roll20 Characters is not an "app". (Want to make sure you aren't confusing it with the Roll20 Companion App.)