Payment with Paypal outside the U.S gives "Page Not Found" error

For whatever reason, Roll20 obligates payment information to be entered before even allowing the option to pay with Paypal.  To make matters worst, payments outside the 50 States of the United States is not allowed for Paypal. That includes overseas territories. The country options elude that it should be available for the majority of countries outside the United States, including overseas territories of the U.S. But as soon as Paypal is selected as a payment option, it redirects to "Page Not Found" error. Tried on different browsers, both mobile and desktop. I've noticed "Page Not Found" error is a recurring issue in other matters relating payment as well. At least there is the option to pay with Paypal. But if its not allowed out the 50 states of the United States, then it would be good to make it more obvious. 

Hi Mars,  There is nothing anyone in the community can do to help with payment or account issues so I suggest contacting Roll20. You can do that via the Help Center . 

Gauss said: Hi Mars,  There is nothing anyone in the community can do to help with payment or account issues so I suggest contacting Roll20. You can do that via the Help Center .  Yeah, you came by in previous forums where complaints were made about Paypal redirect being bugged and you said the same thing [link] . Paypal option on this website has been bugged for over a year. This is an ongoing technical issue that has been unresolved. Paying members are actually looking for solutions.

If you have filed a Help Center request and it was not responded to please supply the ticket number and I will see if I can get some attention on it.  Otherwise, I can only direct you to the Devs. I do not have any control over what they do and unfortunately there isn't anything the community can do to resolve account or payment issues.

Community Forum  is part of Help Center . The specific direction is either  " Contact Us " or  " Send Request ". "Send Request" is rather vague so It would have been handy if you were more specific to other members. Which is probably why the situation had no follow up in the referenced post you gave the same repeated reply on. I already used "Send Request" and I haven't even received a ticket number. Now you weren't specific on how long before i should have been contacted before you would offer to reach out instead. Either way, this is a proper place to mention this since the community has to be aware this is an ongoing technical issue and solutions are being delayed for many reasons. It's been more than a year. And you have no follow up on the issue you were responding to a year ago. Just like other members, It's important that I'm aware of this matter being tracked and the solution somehow notified to those who publicly announced the issue. We shouldn't be brushed off with a generic response, no follow up or bug fix announcement. 

Mars said: Community Forum  is part of Help Center . The specific direction is either  " Contact Us " or  " Send Request ". "Send Request" is rather vague so It would have been handy if you were more specific to other members. Which is probably why the situation had no follow up in the referenced post you gave the same repeated reply on. I already used "Send Request" and I haven't even received a ticket number. Now you weren't specific on how long before i should have been contacted before you would offer to reach out instead. Either way, this is a proper place to mention this since the community has to be aware this is an ongoing technical issue and solutions are being delayed for many reasons. It's been more than a year. And you have no follow up on the issue you were responding to a year ago. Just like other members, It's important that I'm aware of this matter being tracked and the solution somehow notified to those who publicly announced the issue. We shouldn't be brushed off with a generic response, no follow up or bug fix announcement.  To clarify, I am not Roll20 staff. I just have a direct line to them and can poke them if I see something that they need to pay attention to (such as a ticket that got missed or forgotten).  It has been their request that bugs, account issues, etc. go to the Help Center, so that is where I direct folks to. They generally do not check this forum. 

Mars said: For whatever reason, Roll20 obligates payment information to be entered before even allowing the option to pay with Paypal.  To make matters worst, payments outside the 50 States of the United States is not allowed for Paypal. That includes overseas territories. The country options elude that it should be available for the majority of countries outside the United States, including overseas territories of the U.S. But as soon as Paypal is selected as a payment option, it redirects to "Page Not Found" error. Tried on different browsers, both mobile and desktop. I've noticed "Page Not Found" error is a recurring issue in other matters relating payment as well. At least there is the option to pay with Paypal. But if its not allowed out the 50 states of the United States, then it would be good to make it more obvious.  It works for me. Canada (not the 51st state). ;)

I still haven't got a response from the staff in customer service.  Doug E. said: Mars said: For whatever reason, Roll20 obligates payment information to be entered before even allowing the option to pay with Paypal.  To make matters worst, payments outside the 50 States of the United States is not allowed for Paypal. That includes overseas territories. The country options elude that it should be available for the majority of countries outside the United States, including overseas territories of the U.S. But as soon as Paypal is selected as a payment option, it redirects to "Page Not Found" error. Tried on different browsers, both mobile and desktop. I've noticed "Page Not Found" error is a recurring issue in other matters relating payment as well. At least there is the option to pay with Paypal. But if its not allowed out the 50 states of the United States, then it would be good to make it more obvious.  It works for me. Canada (not the 51st state). ;)

Mars, when was the ticket sent in? What is the ticket number? I will see if I can get it some attention. Although with the holiday it might be delayed a bit.

Gauss said: Mars, when was the ticket sent in? What is the ticket number? I will see if I can get it some attention. Although with the holiday it might be delayed a bit. Ok, go over my reply again. I do mean I have not received any response . As stated on my second reply to your comments.  " ... and I haven't even received a ticket number"

Sorry, I missed that. I was responding to your last post "I still haven't got a response from the staff in customer service. " If you haven't gotten a ticket number then the Help Center request didn't go through or the response when to your spam folder. I suggest submitting another one and making sure it isn't in your spam folder.  The process is:  You send in a Help Center request They send you an automated response with a ticket number.  If the second part didn't happen then they didn't get the request.  If you need help filling it out please let me know. 

That's incorrect, the request was sent as intended. I already did, Gauss. I can send you a video on how the request is obviously needed to be filled out but that would be redundant . I have spoken to the staff on separate occasions anyways. Member's here deserve a direct solution to their issues with technical problems. And issues like these have been postponed long enough. And completely disregarded in forum posts where yourself have been present.  Gauss said: Sorry, I missed that. I was responding to your last post "I still haven't got a response from the staff in customer service. " If you haven't gotten a ticket number then the Help Center request didn't go through or the response when to your spam folder. I suggest submitting another one and making sure it isn't in your spam folder.  The process is:  You send in a Help Center request They send you an automated response with a ticket number.  If the second part didn't happen then they didn't get the request.  If you need help filling it out please let me know. 

Hi Mars! Regardless of the cause, something is going wrong. Gauss is attempting to help you make a meaningful connection that will hopefully resolve your problem. If you would like us to try to help you get a response or explanation, as Forum Champions, we are happy to help. If you would like us to back off, just say the word and we'll do so. Just let us know how you'd like to proceed, keeping in mind that Forum Champions are volunteers, and do not represent Roll20 in any official capacity.

keithcurtis said: Hi Mars! Regardless of the cause, something is going wrong. Gauss is attempting to help you make a meaningful connection that will hopefully resolve your problem. If you would like us to try to help you get a response or explanation, as Forum Champions, we are happy to help. If you would like us to back off, just say the word and we'll do so. Just let us know how you'd like to proceed, keeping in mind that Forum Champions are volunteers, and do not represent Roll20 in any official capacity. Yeah, as mentioned previously I am currently waiting on the staff's response, Keith. 

Generally the Roll20 staff does not respond in the Bug Report forum as it is usually community support. That is what the Help Center is for.  As stated earlier, if you did not get a ticket number then something probably went wrong with the Help Center request.  In any case, I can try to get some Dev attention on the thread, but a ticket number is usually better since they will ultimately need to take the conversation private. 

Gauss said: Generally the Roll20 staff does not respond in the Bug Report forum as it is usually community support. That is what the Help Center is for.  As stated earlier, if you did not get a ticket number then something probably went wrong with the Help Center request.  In any case, I can try to get some Dev attention on the thread, but a ticket number is usually better since they will ultimately need to take the conversation private.  The Help Center is also for finding similar issues reported by other members and announcing technical issues found as well. You were aware this was a recurring issue in previous posts by other members. And that matter went unresolved with no follow up in the post. So this post is simultaneously following up on that previous issue the community has had for over a year. 

I haven't received it, but I will send another request again. Thank you for following up, Drespar! Drespar said: Hi there Mars, Wanted to chime in here that we did recieve your ticket (ID# 380316) but it seems to have been sent via a different address. If you have other email accounts, please make sure to check those as well as any spam filters (occasionally overzealous default settings can nab anything that so much as mentions payments). Checking the ticket info, a response was sent on Saturday so if you are not seeing that, could you try sending in a new ticket with a different address and we can attempt the conversation there? As this is a payment related topic with some personal indentifiable information we will want to keep this private, so please excuse my vagueness here!

Thanks Drespar!