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Error copying Demiplane character user not found

1766940592

Edited 1766943736
Hi all, just created a sandpit as an empty game my players can log into at any time to create new characters (compendium sharing).  We have two new games coming up and so several of them have logged in and made characters. I have set up the new games and have tried to transmogrify the new characters in and I get a really ugly warning related to Demiplane.  I want nothing to do with Demiplane and have been at my PC making beautiful things all day, I don't need this when I am tired and very grumpy.  Have I clicked something inadvertently?  Why is this happening?  I can transmog from any other game, just not the new characters in this new Sandpit.  I can transmog old characters into it and transmog those characters as always, it is just this latest batch of characters that seem to be a problem.  Spoken to my players and they all looked absolutely befuddled by the mention of Demiplane. I also created a new character in Sandpit and can do everything I want with that one, so it is just this batch.  I can add them to characters and then add to game, but that doesn't tell me what's afoot
Can the players export their Characters and them import them into the new game?…
Hi RPGeezer and genuine thanks for the reply,  I can workaround that way and will do if need be, my question is really about what is going on; why after all this time and creating Heaven only knows how many characters in various games, both JGate and non-JG, why am I suddenly getting this?