Map and tokens not loading(Firefox)

Hello, I've recently encountered a problem where when I launch a campaign the map and tokens never load. Instead all I see is a grey background. The chat window appears but I can only scroll up. Here's a picture. I've followed all the instructions under Solving Technical Issues , but nothing has worked so far. All my players can see the map fine, regardless of browser. If I open the campaign in Chrome it works fine. I noticed a few others posting with this same problem, and yes I have an Anti-Virus. I've tried loading the campaign with the Firewall/Antivirus temporarily disabled but that didn't work either. Here is the console log 70 app.js:22 "TOUCH SUPPORTED: false" app.js:23 "USING WEBGL ACCELERATION..." app.js:23 Error: WebGL: Error during ANGLE OpenGL ES initialization app.js:23 Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery.min.js:2 "select" app.js:18 "Switch mode to select" app.js:18 "Initializing new dice engine with randomness..." app.js:32 "Using random entropy" app.js:32 "window resize" app.js:35 "Final set zoom!" app.js:23 TypeError: a is null app.js:23 "UPDATE GL SIZE!" app.js:23 "Final page load." app.js:29 "Scan for new plays!" app.js:28 "Auth'ed." app.js:28 "Go post auth!" app.js:28 "initial setup" app.js:28 "Got players value..." app.js:28 "joining game..." app.js:28 "refershing page listings!" app.js:31 "Player -JGQr8LhoDbVWN9qZY6H is offline..." app.js:27 "Player -JGR4iEiEvm4INjaLVRE is offline..." app.js:27 "Player -JGR4jEaqJAGJcsIiQww is offline..." app.js:27 "Player -JGR52FB9JjCDllNAZjk is offline..." app.js:27 "Player -JQFDHUUHuXx2MkRxSs8 is offline..." app.js:27 TypeError: d20.decks.appendAllHands is not a function app.js:28 "Player -JUkXJqIp8K91LmeS6Ql is offline..." app.js:27 "Deferred finish joining..." app.js:28 "Firebase Online" app.js:22 "Full load page!" app.js:26 "We have 21 pages" app.js:28 "initiatlizing video chat" app.js:34 "Connecting to WebRTC" app.js:34 "handle page changes" app.js:28 false app.js:28 "Do refresh link cache!" app.js:25 "Search took 25ms" app.js:34 TypeError: d20.decks.refreshDecksList is not a function app.js:28 Loading mixed (insecure) display content on a secure page "<a href="http://imgsrv.roll20.net:5100/?src=www.cartographersguild.com/attachments/building-structure-mapping/24201d1272427819-first-map-post-overly-clich%25E9-inn-tavern-mapinn3.jpg&cb=5&quot;[Learn" rel="nofollow">http://imgsrv.roll20.net:5100/?src=www.cartographersguild.com/attachments/building-structure-mapping/24201d1272427819-first-map-post-overly-clich%25E9-inn-tavern-mapinn3.jpg&cb=5"[Learn</a> More] app.js:22 TypeError: a is null app.js:23 "refershing page listings!" app.js:31 TypeError: d20.decks.refreshDecksList is not a function app.js:27 "init active page!" app.js:28 "activate page!" app.js:26 "FULLY ACTIVATE VIEWS FOR PAGE." app.js:26 "window resize" app.js:35 "Final set zoom!" app.js:23 "UPDATE GL SIZE!" app.js:23 TypeError: a is null app.js:23 "Graphics: 0" app.js:26 "Paths: 0" app.js:26 "Reorder by ZORDER" app.js:26 "refershing page listings!" app.js:31 no element found ClientEvent:1 no element found ClientEvent:1 "Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/6318523/K08xnMF2dIzIab3o9UCbvw/med.jpg?14157715475" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/6318523/K08xnMF2dIzIab3o9UCbvw/med.jpg?14157715475</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/6318523/K08xnMF2dIzIab3o9UCbvw/original.jpg?14157715475" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/6318523/K08xnMF2dIzIab3o9UCbvw/original.jpg?14157715475</a>" app.js:25 "Reorder by ZORDER" app.js:26 "setting src" app.js:25 no element found ClientEvent:1 no element found ClientEvent:1 "Connected to session" app.js:34 "Someone just connected." app.js:34 "It's us?" app.js:34 no element found ClientEvent:1 "window resize" app.js:35 "Final set zoom!" app.js:23 "UPDATE GL SIZE!" app.js:23 TypeError: a is null app.js:23 "window resize" app.js:35 "Final set zoom!" app.js:23 TypeError: a is null app.js:23 "UPDATE GL SIZE!"

Hello Giovanni. Which AV do you have? It has been noted that Nortons and Comodo both cause problems in Firefox (you didn't specify what browser you are using and I can't tell from the screen cap) so can you try Chrome or Opera browser?

I'm using Firefox, should've mentioned it outside of the title. Like I said, if I switch to Chrome it does work. I use Norton, but I had disabled both the Firewall and AV to test if it would fix the issue but it didn't

Awesome, that worked. It's a graphic API related problem?

Giovanni, we're trying to track down what combination of antivirus and browser is having the issue. What version of the Norton toolbar do you have? You can check this from Firefox by going to Options -&gt; Add Ons -&gt; Extensions. Also, what version of Firefox are you running.

I tried this fix and it works just fine with my firefox too. To me it looks like a temporary fix that should work across all people encountering this issue.

I have Avast v.9.0.2 installed but currently disabled. Ask to activate prompts of all plugins barring shockwave flash 12 and 15. Should I also provide my webgl config to help narrow this down?

We've added some new code to try and resolve the problem. Please give it another try without using the ?disablewebgl=true tag. If it still doesn't work please repost the console output so we can continue to narrow down the issue.

So when I went to check my Firefox version it decided to update from verison 33.1 to 33.1.1 and the problem is gone. In case you still need the info- I've always had Norton Toolbar disabled. But it says its on version 2014.7.9.8

Oh, you posted while I was typing up that post. It worked, thank you!

I'm glad it fixed your problem. Happy gaming!