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Joining a game crashes my Mac entirely

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Joining a game crashes my Mac entirely
  4. Resolved
1420255767
Alex R.
Plus
Permalink for 1470279 Quote
I've been using this site to play Pathfinder for probably a year now. Out of the blue tonight, joining my usual game makes my screen go grey and I get an error message telling me to force-restart my computer by holding down the power key. I'm using an older Apple iMac (the flat kind, not the round kind), Mac OS X 10.6.8, and Firefox 34.0.5.
1420256549
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
Permalink for 1470307 Quote
I'm sorry you're having trouble with the site. I'm moving your post to the Bug Forum where you can get further assistance. Is this happening with Chrome as well?
1420256704
Alex R.
Plus
Permalink for 1470314 Quote
I haven't downloaded Chrome yet to try it out, but I will later.
1420256857
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
Permalink for 1470320 Quote
Also is this happening at any other time or only when loading the Roll20 app?
1420257190
Alex R.
Plus
Permalink for 1470330 Quote
Just tried Chrome. It doesn't crash in Chrome, but also I remembered my previous fix when this problem happened month ago: I downloaded Firefox 24 and now I'm in the game. Apparently something they updated makes certain webpages crash the computer.
1420257854
Alex R.
Plus
Permalink for 1470353 Quote
I've had this happen when loading pages that use HTML5.
1420260237
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
Permalink for 1470456 Quote
Does the newest version of FF cause issues on other sites or only Roll20?
1420268364
Alex R.
Plus
Permalink for 1470755 Quote
I'm not sure what specific sites, but I've had the same thing happen with sites using HTML5. Roll20 crashed four times. Twice right after I clicked 'join game', the other time I got to the loading screen, and the last time the chat almost loaded before everything went grey.
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