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Market place asset not downloading.

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Market place asset not downloading.
  4. Resolved
1423499234
tim
Permalink for 1590974 Quote
Bought Sky Adventure pack a frw days ago, and when i went to use them today they were not showing up in my art library. So I tried to manually download the set using. Download complete set, only to run into a warning telling me the zip file is invalid. Not sure if I'm doing something wrong but any assistance would be appreciated.
1423507251
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
Permalink for 1591333 Quote
Tim, we're aware of an issue with large zip files timing out so that the final result is corrupted. Try downloading the file without any other traffic and see if you get a better result.
1423514412
tim
Permalink for 1591769 Quote
no luck, tried downloading without any other traffic to the same result.
1423521837
Avacyn
Pro
Permalink for 1592223 Quote
Hey tim. Sorry to hear about the issues you are having with the zip files. I just spoke with Steve and it looks like we need to take a longer look into what is causing this issue. In order to get you those files faster, I will go ahead and send you a zip link to download over email. Can you please PM me your email address?
1423764425
Russ H.
Marketplace Creator
Permalink for 1601651 Quote
Thanks for the update team and for the assistance with purchasers! Hope things are running smoothly again soon. Happy Mapping!
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