Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
May your rolls be merry + bright! 🎄
Create a free account

Cannot access campaign

Whenever I access my campaign, it just keeps refreshing just as it loads in. The last thing I remember doing is looking at the transmogrifier but I can access other campaigns just fine. Web Browser: Firefox, but I have tested this in Chrome and it still happens Browser Version: 36.0 OS: Widows 7 JavaScript is enabled Anti-virus: Avast!
1425846698
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
I'm sorry you're having trouble with the site. Can you please follow Steps 1-3, taking special care to temporarily disable all browser add-ons and extensions, temporarily pause your anti-virus, and try switching browsers (for Chrome/Firefox specific issues) to see if one of those components is causing the problem. If all of that fails, please follow Step 4 , including providing all of the necessary information, so that we can further assist you.
This is my console log from firefox. Web Browser: Firefox, but I have tested this in Chrome and it still happens Browser Version: 36.0 OS: Widows 7 JavaScript is enabled Anti-virus: Avast! Like I said, the last thing I did was to click on Transmografier and exit the browser. I have now tested this on my laptop and am not getting the same error.
Oh wow... didn't know that it'd compress like THAT. Here's the copy past from it. "Full load page!" app.js:26:12108 "We have 21 pages" app.js:28:21542 "handle page changes" app.js:28:22056 false app.js:28:22137 The connection to wss://s-dal5-nss-17.firebaseio.com/.ws?v=5&ns=roll20-8 was interrupted while the page was loading. firebase.1.0.15.js:52:0 "refershing page listings!" app.js:31:9270 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 "init active page!" app.js:28:25365 "activate page!" app.js:26:14270 "FULLY ACTIVATE VIEWS FOR PAGE." app.js:26:14502 "Graphics: 0" app.js:26:13449 "Paths: 0" app.js:26:13645 "Reorder by ZORDER" app.js:26:17114 "refershing page listings!" app.js:31:9270 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 "window resize" app.js:36:3312 "Final set zoom!" app.js:23:27332 "UPDATE GL SIZE!" app.js:23:8116 "Final set zoom!" app.js:23:27332 Content Security Policy: The page's settings blocked the loading of a resource at self ("script-src <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> 'unsafe-eval' <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> https://*.doubleclick.net <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> https://*.firebaseio.com <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> https://*.opentok.com <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> editor:8:0 Content Security Policy: The page's settings blocked the loading of a resource at self ("script-src <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> 'unsafe-eval' <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> https://*.doubleclick.net <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> https://*.firebaseio.com <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> https://*.opentok.com <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a>
1425950794
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
Try temporarily disabling your anti-virus and see if that makes a difference.
Okay, I've disabled all extensions and add-ons from firefox, disabled my anti-virus and firewalls when testing the campaign and cleared my cache. The problem still presists, though.
1426013354
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
Are you able to test connecting to this campaign from a different computer on the same network?
Hmmm... no I can't. Using my laptop, I get the same problem. However, when accessing it from another location (I was around at a friends) I didn't get the problem I do at home.
1426016451
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
That suggests to me that the problem might be either your router/firewall or your ISP itself.
1426017083

Edited 1426017100
Pat S.
Forum Champion
Sheet Author
Kamkaze, to add on to what Steve said and ask something. Is your router/firewall separate from your broadband modem (two boxes instead of one)? if so try temporarily connecting to the modem itself and see if that eliminates the problem. If it does then you will need to go into the router/settings to find the rules or setting that is interferring. If it a router/modem (most commonly used by ISPs) you will need to either gain access and check your settings or have the ISP do it (some ISPs locked the user out of the router/modem settings). Thats the best I can suggest on the forums for anything more goes into off-topic discussion.