Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Google Hangout Issue

I am having trouble getting Roll20 running on Google Hangout. I've created an account, a campaign, and have found and clicked on the "Launch in Google+Hangout" link. It takes me to a Hangout in my Google Chrome browser and the Roll20 login screen appears. The Roll20 login screen tells me since this is the first time playing on Google Hangout I need to login. I try to login but it rejects my username and password. I've retried over and over and have confirmed I am using the correct login credentials. Any thoughts? Thanks. Ed H.
I've created an account Do you mean that you created a Roll20 account, or a Google+ account? You will need a Google account, separate from your Roll20 account, in order to use Google hangouts.
yes, i created both accounts. and i am able to get into the hangout but i just can't get roll20 up and running in the hangout
on the bottom left corner, you see "people" and "apps," click on apps, do you roll20? If so, click that.
Here are the 3 basic screens I get. -The first one is where I initiate from Roll20. -The second is what I see when I get to Google+Hangout -And the last one is what I get repeatedly when the roll20 app doesn't recognize my credentials.
This problem isn't hangout ...... just so you know I NEVER get that second and third screen. Once logged in, I stay logged in and Hangouts finds the account. Do you have cookies disabled?
I believe some people had this issue before, and it was being caused by an aggressive setting for Cookies (something about Cookies on 3rd Party websites). Can you check your browser settings?
I disabled cookies in Chrome and it worked like a charm. Thanks gang!!
Adding roll20.net as an exception for Third Party Cookies and Site Data solved this problem for me.
fixed it for me too. thanks. i suggest adding this to the FAQ somewhere -- it's the kind of thing that's otherwise really hard to troubleshoot.