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Can't load files larger than 5 MB as a supporter

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Can't load files larger than 5 MB as a supporter
1370555952
Michael G.
Permalink for 187930 Quote
If I am reading the website correctly, I should be able to load assets larger than 5 MB as a supporter, but I'm unable to load an 8 MB dungeon.
1370557942
Sarah A.
Pro
Permalink for 188009 Quote
Hi, Michael, I hope you don't mind if I ask a few questions.  What file type are you uploading?  And are you dragging and dropping from your desktop or using the art library's upload option?  
1370558700
Michael G.
Permalink for 188035 Quote
The file that won't work is a .png.  I successfully uploaded both a .gif and .jpg that were over 5 MB.   I was using the upload option by hitting browse and searching for the file on my computer.
1370559613
OldSchoolChris
Permalink for 188059 Quote
i have never been able to load larger than 5mb files, and I have a mentor level. Maybe it is my .png format choice in the way?
1370569100
Sarah A.
Pro
Permalink for 188250 Quote
Hmm... I'll look into this and see what I can find out.  In the meantime, if possible, I recommend using JPG format if you don't need transparency.  They tend to use fewer system resources anyway.  :)
1370569347
Gauss
Forum Champion
Permalink for 188254 Quote
It may be a problem with .png's. I will run some tests when I get home later tonight.  In the meantime, I strongly suggest you don't use PNGs unless you need transparencies. They can use up a lot of system resources, especially on slower machines.  - Gauss
1370570677
Sarah A.
Pro
Permalink for 188283 Quote
I managed to reproduce the issue using the file chooser, however, if you drag and drop the file from your desktop to your campaign tabletop (instead of loading it through the art library upload option), it appears to work.  Please give that try and let me know if it works, if you could.
1370611966
Pat S.
Forum Champion
Sheet Author
Permalink for 188764 Quote
Gauss said: In the meantime, I strongly suggest you don't use PNGs unless you need transparencies. They can use up a lot of system resources, especially on slower machines.  - Gauss Ok, so png for tokens and jpg for maps. That works.
1370650257
OldSchoolChris
Permalink for 189685 Quote
good to know, I will pass along this knowledge!
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