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My player can't move his token that I give him control of.

Hello all! Thank you in advance for any help offered. One of our players is unable to move his token for what ever reason. We've tried kicking/re-inviting him, clearing his cache, etc. He still can't move his character though. Out of five players he's the only one having this issue. Even with giving every player control of the token he's still unable to move him.
Players also can't copy and paste tokens you've given them control of. This is an essential feature for board games.
I have the same problem.
@Jeff is yours also only occurring with a single player? Or do you have multiple players with this issue?