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Cant successfully change my email

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Cant successfully change my email
  4. Resolved
1431921087
Grok
Permalink for 1967723 Quote
Hello, I go to my account page, and change the email address listed there, and click save changes. Web page refreshes and shows me green text 'Changes saved successfully!' but my old email address is reverted back in the email field. Is it just me, or broken for others?
1431965842
Stephen Koontz
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Permalink for 1969160 Quote
I haven't come across this issue before Grok can you PM me what your current and new email addresses are and I'll look into if it's not changing correctly.
1431999103
Grok
Permalink for 1971198 Quote
Thanks. I can take screen shots of my attempts if you wish to see. But I'll PM you.
1432051733
Stephen Koontz
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Permalink for 1972973 Quote
Hi Grok, it looks like you have two accounts one with each email address which is why you can't change on to the other. That 2nd email already has an account attached to it.
1432086559
Grok
Permalink for 1975314 Quote
Okay, thanks. I will delete the other email account, then try to change current account to it.
1432136626
Stephen Koontz
Forum Champion
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Permalink for 1977136 Quote
Sounds good. If you run into issues send us an email at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>.