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Players missing from "Controlled By" list

I am getting my players's tokens ready for our first game. I was able to successfully give control to two players and their token. However, I am unable to do this for the other two players simply because their names do not show up under the Controlled By listing. Anything I can do from my end to add them? Edit: I figured it would be helpful if I added what my control by list shows. All Players Player 1 Player 2 Me It is missing: Player 3 Player 4
Have those players ever joined the game before? Their names won't show up in the list until after the first time they've joined the game...
That is probably it then. If there are any problems after the first meeting, I will respond. Thanks.