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This is only on Firefox? Have you tried any other browsers to see if the issue happens there too? Can you please follow Steps 1-3 of our Solving Technical Issues wiki page (temporarily disable all browser add-ons and extensions, temporarily pause any anti-virus, and try switching browsers (for Chrome/Firefox specific issues) ) to see if one of those components is causing the problem. If none of that resolves the issue, follow Step 4 , so that we can have this information to further assist you.