[5e Shaped] Clicking certain interface elements causes Safari to permanently hang

I am having trouble using the 5th Edition Shaped Character sheet (as a player in a game).  I am extremely new to Roll20 (joined just yesterday), so it's possible this has something to do with me and not the software. I am able to enter text into fields that directly accept them, without trouble.  For example, entering a character's name, their race, items in inventory, and that sort of thing.  The problem arises, and is 100% reproducible, when I click on the little up/down arrows next to certain fields.  For example, trying to increase the weight or quantity of an item in inventory reproduces the problem.  Trying to increase the level of a character in the Class Level and Resources section of the Class tab reproduces the problem. When the problem arises Safari will hang.  The colored beach ball appears and spins until you Force Quit the program (there may be other ways to stop the hang, but that's the one I use).  Waiting long enough may resolve the hang, but after watching it spin for two minutes that was about all I wanted to wait.  Additionally, if you have other Roll20 pages open in the browser at that time (for example a wiki page on how to use the 5e Shaped character sheet) they will become blank. I am using Safari 6.2.7 on a Mac running OS X version 10.8.5.  Javascript and cookies are both enabled, and my version of Flash (should it matter) is 18.0.-1 (I've never seen a negative in a version number before, so this is turning out to be quite the day for me :D ).

Before we dive into the guts of the issue, we're going to need you to do a few things for us, things that sometimes fix issues for users before more extensive troubleshooting is needed. Can you please follow Steps 1-3 of our Solving Technical Issues checklist to see if one of those components is causing the problem? If doing that fixes the issue, just let us know. Otherwise, move on to Step 4 , and we'll need all that information to further assist you.

I'm looking forward to resolving this issue, but those pages you provided links to only reference Firefox and Chrome as supported browsers.  Since I use Safari, does this mean I'm out of luck? Step 1 This is a non– starter.  I use Safari and I'm not going to change web browsers just to use this one site.  Hopefully this is not the end of the line for me. Step 2 The only extension I have is for Trend Micro: anti- virus software.  There is a web browser toolbar component to the software, but it is not enabled. Step 3 Clearing the cache did not help. Step 4 I believe I've provided all the details the bug report requires.  I'm going to try using the Safari console, but first I'll post this message (it will be lost if the computer hangs).  I'll edit this post to include the console output once I get something. EDIT: I've tried using the Developer's Console in Safari, but I'm not using it well.  I can get output to the console up until the point the browser hangs — reproducing the error causes the console to shut down and it doesn't seem to catch the problem.  If there are other ways to record the event please let me know and I'll do that and post the results.

Does it hang if you type the numbers instead of use the input spin?

Tim L. said: I'm looking forward to resolving this issue, but those pages you provided links to only reference Firefox and Chrome as supported browsers.  Since I use Safari, does this mean I'm out of luck? Chrome and Firefox are the officially supported browsers of Roll20. While most other browsers can utilize Roll20, Safari and IE for example don't have certain pieces of technology for all of the features on the site to function correctly.

Kryx said: Does it hang if you type the numbers instead of use the input spin? Yes, it does.  I selected the text next to a set of input spins (I tried to change the weight of an inventory item directly), and as soon as I typed a new number to replace the old, the browser hung.

Steve K. said: Tim L. said: I'm looking forward to resolving this issue, but those pages you provided links to only reference Firefox and Chrome as supported browsers.  Since I use Safari, does this mean I'm out of luck? Chrome and Firefox are the officially supported browsers of Roll20. While most other browsers can utilize Roll20, Safari and IE for example don't have certain pieces of technology for all of the features on the site to function correctly. I guess my next question is, is this Roll20's way of saying Safari isn't going to be supported at all, so get a new browser?  Or, once we get things solid with FF/Chrome we'll work on other browsers? Maybe a better question is, what are the pieces of technology Safari is lacking?  I'd be more than happy to pester Apple to improve their browser.  The chances of me getting a response from them like I get from you folks is pretty much slim and none, but it can't hurt to ask.

Tim L. said: Maybe a better question is, what are the pieces of technology Safari is lacking?  I'd be more than happy to pester Apple to improve their browser.  The chances of me getting a response from them like I get from you folks is pretty much slim and none, but it can't hurt to ask. Apple has been falling behind on the browser front for quite a while. There are many articles about them becoming the new IE due to their poor or lacking implementations. That said I don't know of anything that would cause an input type number to crash. Nor do I suspect roll20's code causes it.

Tim L. said: I guess my next question is, is this Roll20's way of saying Safari isn't going to be supported at all, so get a new browser?  Or, once we get things solid with FF/Chrome we'll work on other browsers? Maybe a better question is, what are the pieces of technology Safari is lacking?  I'd be more than happy to pester Apple to improve their browser.  The chances of me getting a response from them like I get from you folks is pretty much slim and none, but it can't hurt to ask. At this time we do not have plans to support Safari officially. If for testing purposes only it'd be useful if you'd try out the other supported browsers to see if one of them resolves the issue or if it's a different computer/systemic issue.

Steve K. said: Tim L. said: I guess my next question is, is this Roll20's way of saying Safari isn't going to be supported at all, so get a new browser?  Or, once we get things solid with FF/Chrome we'll work on other browsers? Maybe a better question is, what are the pieces of technology Safari is lacking?  I'd be more than happy to pester Apple to improve their browser.  The chances of me getting a response from them like I get from you folks is pretty much slim and none, but it can't hurt to ask. At this time we do not have plans to support Safari officially. If for testing purposes only it'd be useful if you'd try out the other supported browsers to see if one of them resolves the issue or if it's a different computer/systemic issue. I downloaded Firefox 40.0.3 and gave it a try.  It is a pure version, with no other extensions or additions other than what Mozilla bundles with the download. The issue I reported above does not exist when using Firefox 40.0.3.  I am able to directly type text into entry points I was not able to, and also use the input arrow keys without problem.

Tim, so it sounds like it's either a Safari issue or a 3rd party process in Safari that's causing the problem. Can you try disabling the AV toolbar in Safari as well as temporarily disabling any other anti-virus programs you have to see if any of them is the culprit?

I disabled the AV toolbar, and also turned off the entire program just to be sure.  Trend Micro is the software, and it's the only third party anti- virus software I use (the only AV software I use at all, actually). I went back to the character sheet, and there seemed to be limited success.  I was able to adjust values via the up/down arrow keys, but when it came time to re– calculate data then the browser would hang.  I tried this on both the inventory tab and the class tab.  Both times I was able to change values (for example, changing the number of torches I had or what level my character was), but then when I clicked on something else (changing to the Core tab, for example; or changing the weight of an item after changing the number of that item in inventory) that I presume would force a calculation to occur, the browser would hang.

Tim, I haven't been able to replicate your issue with OSX and Safari. I believe the issue has something to do with your local set up with Safari. Either a third party piece of software, malware, or other issue.

Steve K. said: Tim, I haven't been able to replicate your issue with OSX and Safari. I believe the issue has something to do with your local set up with Safari. Either a third party piece of software, malware, or other issue. Huh.  And you're using OS X 10.8.5?  The only third party software I use is Trend Micro, but maybe that's the culprit.

It could be. Might try disabling  it just for a bit to test.