Unable to load campaign screen

Hi I have an issue where I cannot load the campaign screen ( maps, tokens ect) the home page and forums work fine just not the actual map, it is constantly reloading the page. It was working fine earlier at 8am GMT but now the map page is constant reloading. I am using Firefox  41.0latest version (reinstalled today) Adobe flash 19.0-1 Microsoft Security Essentials as anti virus up to date and not blocking the site Windows 7 64bit professional as my OS Some advice would be appreciated If i am unable to fix this issue and my long planned game is cancelled, i will have to consider cancelling my subscription. Kagen

Kagen, Can you please follow (if you have not done so yet)  Steps 1-3 of our Solving Technical Issues wiki page, taking special care to temporarily disable all browser add-ons and extensions, temporarily pause your anti-virus, and try switching browsers (for Chrome/Firefox specific issues) to see if one of those components is causing the problem. If all of that fails, please follow Step 4 , including providing ( post all the info here ) all of the necessary information, so that we can further assist you. Could you also provide a sceen cap of your problem so we can see what it looks like (sometimes that helps)?

Hi Pat I have tried all the steps 1-3 not being web tech minded would need help with step 4 the page just constantly reloads after almost loading. I have no add on's or extensions running in firefox I tried a different browser same result I tried a different computer and a different browser same result I disabled anti virus  same result I have been trying all day to get the web page to load My planned game starts soon and if i cannot play after a week of work i will not be a happy bunny, and I will immediately cancel my subscription Kagen

To open the console log, you hold down the ctrl, shift, and the J key. That will open the log on the right side of the browser and it will list everything going on. You can highlight it all and copy then you just paste it into the text box here to post.

Hi Pat app.js:38:22401 navigated; resolution of _defaultNode aborted Promise-backend.js:925 Content Security Policy: The page's settings blocked the loading of a resource at self ("script-src <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>" ). editor:12:0 Content Security Policy: The page's settings blocked the loading of a resource at self ("script-src <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>" ). editor:13:0 70 app.js:29:19079 TOUCH SUPPORTED: false app.js:30:11283 USING WEBGL ACCELERATION... app.js:30:12104 WEBGL STARTUP SUCCESS app.js:30:12693 select app.js:25:2160 Switch mode to select app.js:25:4006 Initializing new dice engine with randomness... app.js:40:15864 Using random entropy app.js:40:15941 Unable to start up OpenTok! app.js:42:8463 Compiling sheet... app.js:43:6362 Found rolltemplate: DnD35Attack app.js:43:6645 Found rolltemplate: DnD35Initiative app.js:43:6645 Found rolltemplate: DnD35StdRoll app.js:43:6645 Finding sheet rolls... app.js:43:7290 window resize app.js:44:15564 Final set zoom! app.js:30:25049 UPDATE GL SIZE! app.js:30:5833 Final set zoom! app.js:30:25049 tuts loaded tutorial_tips.js:7:2 Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery.min.js:2:0 Loading mixed (insecure) display content " <a href="http://imgsrv.roll20.net/?src=i.imgur.com/A746uyc.png%3F1" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/A746uyc.png%3F1</a> " on a secure page[Learn More] jquery.min.js:2:0 Use of attributes' nodeValue attribute is deprecated. Use value instead. app.js:43:0 Final page load. app.js:36:8743 Refresh jukebox List! app.js:44:20037 Scan for new plays! app.js:36:6254 Auth'ed. app.js:35:21777 Go post auth! app.js:35:21974 Refresh jukebox List! app.js:44:20037 initial setup app.js:35:22119 Refresh jukebox List! app.js:44:20037 Scan for new plays! app.js:36:6254 refershing page listings! app.js:38:22401 Refresh Journal List! app.js:42:22885 TypeError: window.currentPlayer is undefined app.js:42:23794 Got players value... app.js:35:22361 joining game... app.js:35:28839 Player -Jw2U-cXnxagO3gCjQHP is offline... app.js:34:3728 THREE.WebGLRenderer 69 app.js:14:9182 1 app.js:34:11193 1 app.js:44:19490 Player -JxAkWgAhf-MJ18nO-Yp is offline... app.js:34:3728 Player -JxME9Pr7YOgMtG6Wd4j is offline... app.js:34:3728 Player -Jyy2wWeXcT3GIBORT6O is offline... app.js:34:3728 Player -Jzar8VtiWZJLbRUxVi0 is offline... app.js:34:3728 Player -K-EApBxsAKEqT3FG27x is offline... app.js:34:3728 Deferred finish joining... app.js:35:28929 Firebase Online app.js:29:20385 I think I should be first? app.js:34:4243 FIRST PLAYER: -Jw2U-cXnxagO3gCjQHP app.js:34:4319 Scan for new plays! app.js:36:6254 Refresh jukebox List! app.js:44:20037 Full load page! app.js:33:11787 We have 17 pages app.js:35:23164 The connection to wss://s-dal5-nss-21.firebaseio.com/.ws?v=5&ns=roll20-28&s=irXexchPQrthx1laKXYj13TFLy7QtDFq was interrupted while the page was loading. firebase.1.0.15.js:52:0 Firebase Offline app.js:29:20513 handle page changes app.js:35:23704 false app.js:35:23785 Do refresh link cache! app.js:32:6356 refershing page listings! app.js:38:22401 Refresh Journal List! app.js:42:22885 Search took 20ms app.js:42:21737 init active page! app.js:35:27840 activate page! app.js:33:13949 FULLY ACTIVATE VIEWS FOR PAGE. app.js:33:14181 Graphics: 0 app.js:33:13128 Paths: 0 app.js:33:13324 Reorder by ZORDER app.js:33:16793 refershing page listings! app.js:38:22401 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIInterfaceRequestor.getInterface] network-monitor.js:94:0 70 app.js:29:19079 TOUCH SUPPORTED: false app.js:30:11283 USING WEBGL ACCELERATION... app.js:30:12104 WEBGL STARTUP SUCCESS

Hi pat Is that enough of the log it is constantly moving so not sure i got all of it. I just tried to get a screenshot ,but when i try and post it just says not found. Sinking fast here :(.

It should be enough. when is your game to start? what sheet are you using?

Hi pat Game is due at 6pm GMT DnD 3.5E Sheet you mean character sheet? If it helps the page it is struggling to load has dynamic lighting enabled. Can you delete the problem page or change the&nbsp; page for me, or better yet fix it completely?

I can't but your problem is now known about.

Hi Pat One of my players tried he has same issue, hope someone can find a fix I am running out of time.

Hi GM-Kagen. Based on these lines: The connection to wss://s-dal5-nss-21.firebaseio.com/.ws?v=5&ns=roll20-28&s=irXexchPQrthx1laKXYj13TFLy7QtDFq was interrupted while the page was loading. firebase.1.0.15.js:52:0 Firebase Offline app.js:29:20513 It looks like your computer is having problems loading Firebase, where all the data about your game is stored. &nbsp;I don't know what would cause this to change for you. &nbsp;Is the other player that has the same issue using the same ISP as you are? &nbsp;Where are you located?

Hi Aaron No I am in the uk using bt broadband, he is in norway no idea who his isp is. So what can i do or you do to fix this issue?.

Hi Aaron As i mentioned earlier i have tried same on a different computer and a different browser, It worked fine earlier in the day and loaded once in the last 5 frustrating hours for maybe 2 mins.

Can you try cloning your game and see if the copy works?

Ok will try Brb

No same issue .

As a member of the game can tell you i have the same issue. Just as the game is about to render. The "silly" load messages start again. The games i have made for myself still works a charm. So it isolated to that particular game for me.

Bummer. =( &nbsp;I think we've probably exhausted what we Moderators can do to try and help. A Dev will need to take a look at it.

Damm so what now?

I can make a new game, but without any game info player sheets or otherwise , any way to transfer stuff into the new game?.

We'll have to wait for a dev to take a look at it. &nbsp; The&nbsp; Transmogrifier can be used to move data from one game to another, but it is a Pro perk. &nbsp; With a Plus subscription, you can use the&nbsp; Character Vault to extract characters from a game and move them into another one. &nbsp;

Sadly no characters in my vault . Oh well i shall consider my options as devs are stateside i presume so wont be able to help me now.

You would need to pull them into your Character Vault from the existing Game first: Importing Characters You can import a character to your Vault from any Game you are a player or GM in. However, if you are a player in the game you must have permission to edit the Character to be able to import it to your Vault. Importing Characters is easy -- just click the "Import Character" button on the main Vault page. You'll see a list of Games to choose from. After you choose a Game, you'll see a list of Characters that you have permission to edit. Just choose the Character you want to import and press the "Import Character" button. The process may take a few seconds to complete. Note that once the Character is in your Vault, it is stored as a "snapshot", meaning that it will no longer update or receive changes from the Game it came from. If you want to import an "updated" version of a Character, just delete the existing Character from your vault, and re-import it from the Game.

Thanks Do you think the devs will be able to fix the issue in my campaign later?

Yes.

So can you not upgrade me temporarily to pro so i could use transmog thing and then undo that?

Moderators have no control or access to accounts in that manner. &nbsp;For billing questions, please email&nbsp; <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> .

Hi Riley [join link removed]

Thank you was losing my mind with it.

Since this is resolved I am going to close the thread and remove your join links&nbsp; GM- Kagen - so you don't get any unwanted visitors. :)