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Profile pic upload

I having problems uploading a profile picture. Both the drag & drop and using the tab to search for a picture are not loading my pictures.  Any suggestions?
1447652072
Gen Kitty
Forum Champion
Doublecheck that you're working with a *.JPG or *.PNG, no other file extensions.  If you're having troubles with those two files, then we're going to need you to do a few things for us, things that sometimes fix issues for users before more extensive troubleshooting is needed. Can you please follow Steps 1-3 of our Solving Technical Issues checklist (confirm you're using the latest non-test version of Firefox or Chrome; turn off all extensions, addons, and anti-virus; and clear your cache) to see if one of those components is causing the problem? We can only help if we can recreate your issue, so it is important that you follow each step. If doing that fixes the issue, just let us know. Otherwise, move on to Step 4 , and we'll need all that information to further assist you.