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Account lost? Completely vanished.

My partner and I have been using Roll20 for over a year now with little issue however today when trying to log into her account for the continuation of our Pathfinder game we found that her account was no longer available. We first thought it was something wrong with the password however when attempting to recover the password we were just greeted by the message of "There is no account at this email." We have both paid for things on our accounts making this a little disturbing if it has just been deleted from the server. Her account is still being shown as being connected to my game however... If a support dev of some sort could get back to me it would be greatly appreciated. Not posting account email or anything as... well, public forum and all. Thanks.
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Pat S.
Forum Champion
Sheet Author
~. Please email the devs at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> with all revelant information such as the affected account name and email used. All account matters are handle in email.