How to supply a screenshot: 1) Hit the print screen key (usually a couple keys right of the F12 key). 2) Assuming you are using Windows open the program called "Paint" 3) While inside "Paint" hit Ctrl+V (paste). 4) Save the image to your desktop. 5) Click on the Insert Image icon in the chat window here (second icon from the right). 6) Drag and drop the image from your desktop. We need to see what is going on in order to help better. :) - Gauss