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Players can't see ruler or pings

Hi, so I just started a new campaign up a couple weeks back, and for some reason I'm having an issue where my players can't see my or each other's rulers/pings. I can still shift-ping to move their screens, but no visual indication comes up where I click for them (though I can see it). The same with rulers.Hi, so I just started a new campaign up a couple weeks back, and for some reason I'm having an issue where my players can't see my or each other's rulers/pings. I can still shift-ping to move their screens, but no visual indication comes up where I click for them (though I can see it). The same with rulers. I searched around and this thread was the closest I could find:&nbsp; <a href="https://app.roll20.net/forum/post/2015984/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/2015984/slug%7D</a> but none of the solutions there seemed to do the trick. I've tried Chrome and Firefox, disabling extensions, disabling character sheets, clearing the chat log, and of course I've triple-checked I'm on the right layer. It does seem to be specific to this new game, however. While it's the same problem on every map, with or without a grid, I checked a previous campaign and could see the ruler/pings without any trouble. The only features I've really used this time that I hadn't in the past where a character sheet (but like I said, I did remove it to try that out), a deck of custom cards, and the journal. So unless one of those is interfering in some way, I'm stumped about what it could be. If anyone has an idea for what I should try next, that'd be greatly appreciated!
1457339034

Edited 1457339076
You mentioned that you've tried Clearing your Current Chat Log . Could you try Clearing your Chat Archive ? Otherwise, it might be helpful if you (and your players) could provide us with the information from Step 4 of our guide to Solving Technical Issues , most importantly Console Logs . Also, please locate the games details page of the game in question and provide us with a link to that page, which should look like this: <a href="https://app.roll20.net/campaigns/details/123456/" rel="nofollow">https://app.roll20.net/campaigns/details/123456/</a>
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Edited 1457376434
Oops, guess I shouldn't have tried posting this right before I slept, I must have missed that step. And yes, I've tried clearing my chat archive too. Web Browser: Chrome and Firefox Browser Version: Chrome:&nbsp;49.0.2623.75 m, Firefox&nbsp;44.0.2 Operating System: Windows 7 If Javascript is enabled: yes Your anti-virus software: Avast, fully up to date. List of any browser add-ons or extensions enabled: currently all disabled. I took a look Console Logs, and the first two entries look like errors and are marked in red, so maybe something to do with them? app.roll20.net/:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-qgnwBV+8vQYEVDCsnd4UfCIQK34f1MwCSab5n65KU7o='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-Mtw/69yJdwuHQ1vHk7Vhd4MO76nzwQ80TB5ohZIV0iw='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1456935446:29 70 app.js?1456935446:30 TOUCH SUPPORTED: false app.js?1456935446:30 USING WEBGL ACCELERATION... app.js?1456935446:30 WEBGL STARTUP SUCCESS app.js?1456935446:25 select app.js?1456935446:25 Switch mode to select app.js?1456935446:40 Initializing new dice engine with randomness... app.js?1456935446:40 Using random entropy app.js?1456935446:43 Compiling sheet... app.js?1456935446:43 Found rolltemplate: DnD35Attack app.js?1456935446:43 Found rolltemplate: DnD35Initiative app.js?1456935446:43 Found rolltemplate: DnD35StdRoll app.js?1456935446:43 Finding sheet rolls... app.js?1456935446:45 window resize app.js?1456935446:30 Final set zoom! app.js?1456935446:30 UPDATE GL SIZE! app.js?1456935446:30 Final set zoom! tutorial_tips.js:7 tuts loaded app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/A746uyc.png%3F1" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/A746uyc.png%3F1</a>'. This content should also be served over HTTPS. app.js?1456935446:36 Final page load. app.js?1456935446:45 Refresh jukebox List! app.js?1456935446:35 Auth'ed. app.js?1456935446:35 Go post auth! app.js?1456935446:35 initial setup app.js?1456935446:45 Refresh jukebox List! app.js?1456935446:45 Refresh jukebox List! app.js?1456935446:35 Got players value... app.js?1456935446:35 joining game... 6app.js?1456935446:33 Full load page! app.js?1456935446:35 We have 6 pages app.js?1456935446:34 Global Volume: 100=1 app.js?1456935446:34 Player -KBZ_3vifM5meuFBfNfs is offline... app.js?1456935446:34 Player -KBZd7M5RhYxUjfL6bBQ is offline... app.js?1456935446:34 Player -KBZdwyG8z_GjJiYsvbH is offline... app.js?1456935446:35 Deferred finish joining... app.js?1456935446:29 Firebase Online app.js?1456935446:38 refershing page listings! app.js?1456935446:43 Refresh Journal List! app.js?1456935446:43 Search took 9ms app.js?1456935446:35 handle page changes app.js?1456935446:35 false app.js?1456935446:38 refershing page listings! app.js?1456935446:35 init active page! app.js?1456935446:33 activate page! app.js?1456935446:33 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1456935446:32 Do refresh link cache! app.js?1456935446:36 Scan for new plays! app.js?1456935446:43 Refresh Journal List! app.js?1456935446:43 Search took 62ms app.js?1456935446:33 Graphics: 4 app.js?1456935446:33 Paths: 0 app.js?1456935446:38 refershing page listings! app.js?1456935446:33 Reorder by ZORDER app.js?1456935446:42 initiatlizing video chat app.js?1456935446:42 Connecting to WebRTC app.js?1456935446:45 Refresh jukebox List! app.js?1456935446:42 Connected to session app.js?1456935446:42 Someone just connected. app.js?1456935446:42 It's us? app.js?1456935446:42 Someone just connected. app.js?1456935446:42 It's us? app.js?1456935446:32 Swapping https://*.googlesyndication.com to https://*.googlesyndication.com app.js?1456935446:33 Reorder by ZORDER app.js?1456935446:32 Swapping https://*.googlesyndication.com to https://*.googlesyndication.com app.js?1456935446:32 Swapping https://*.googlesyndication.com to https://*.googlesyndication.com app.js?1456935446:32 Swapping https://*.googlesyndication.com to https://*.googlesyndication.com app.js?1456935446:33 Reorder by ZORDER 3app.js?1456935446:32 setting src app.js?1456935446:28 Cols: 1 Rows: 2 app.js?1456935446:28 Took 1ms to generate cache. app.js?1456935446:32 setting src app.js?1456935446:25 measure app.js?1456935446:25 Switch mode to measure app.js?1456935446:25 select app.js?1456935446:25 Switch mode to select app.js?1456935446:31 Object {left: 862, top: 1051, radius: 20, player: "-K9k8wCXwVRUOO-SLKZO", pageid: "-KAJBX6ozJwSmethV-0q"…} I'll ask a player to check it out too later today. Thank you for the help! :) Edit: oh, and almost forgot, here's the link to the game page:&nbsp;<a href="https://app.roll20.net/campaigns/details/1246564/curse-of-the-crimson-throne" rel="nofollow">https://app.roll20.net/campaigns/details/1246564/curse-of-the-crimson-throne</a>
Thank you. I've brought your issue to the attention to the Roll20 Dev Team, who will take a look.
Awesome, thanks!
1457394433
Phil B.
Forum Champion
Sheet Author
Hey Jam, sorry you're having "ping" issues, I have a few questions and suggestions for you to see if we can't get this fixed: Is this happening for all players in that game, or just some of the players? I saw that you said you tried a few of the steps in the&nbsp; Solving Technical Issues wiki, but did your players also try these same steps? I didn't see if you had cleared you cache, sorry if I missed it, so could you and your players also be sure to try this step? Another test I would like to try is: create a new account and invite it to this game to see if you are able to see your own pings. You can join the game with both accounts at the same time by using "Incognito" mode with one and your normal browser window with the other.&nbsp;
Hey Phil, thanks for the response! I just got one of my players to come on and test it out like you suggested, and it seems to be working fine now, we can both see everything. Not sure what's different from before, but I guess it's solved? Sorry I didn't try a bit more before posting, but thanks again!
1457398394
Phil B.
Forum Champion
Sheet Author
Hey, it's no problem, I'm just glad everything decided to start working for you. It's crazy how many things "clearing your browser cache" will fix, it's always where I start if I have issues on basically any web site. Good luck in your games, and have fun measuring and pinging things! Since this appears to be fix, now, I'm going to go ahead and close this thread. If you have any further issues feel free to start a new thread.