Hi, Jessica M. I'm sorry to hear that users in your game are having audio issues. Please ask your GM (as well as anyone else experiencing audio/video issues) to carefully work through Steps 1 through 8 of the Roll20 guide to Audio Visual Troubleshooting while you (or another player) is within the game with them: Step 1: Make sure you’re using the most recent version of either Chrome or Firefox Step 2: Give Roll20 permission to use your microphone and camera Step 3: Make sure Video and Voice are turned on inside Roll20 Step 4: Clear your Web Browser’s Cache Step 5: Make sure you have the right ports open Step 6: Check if your camera is working with WebRTC Step 7: Check that your camera is functioning Step 8: Do a bandwidth test If none of the above succeeds, please ask your GM to thoroughly work through Step 9 : Step 9: Solving Technical Issues Step 9.2: Ensure that there are no extensions/addons interfering with Roll20 Please be sure to disable all extensions/add-ons as well as all anti-virus programs. Step 9.4: Provide a bug report Please ensure that the console log is complete. We'll need all the information posted in this thread. Thank you.
