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Can't show characters and handouts to players

Hi everybody. Whem I click the bottom "show to players" on my NPC characters or Handouts, the players cannot see anything. I have tried with 3 diferent players and nothing happend. Hope it has any solution. Thank you.
1459499202
Ziechael
Forum Champion
Sheet Author
API Scripter
I'm sorry to hear that you're having issues with the site. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
1459544422

Edited 1459544457
Ziechael
Forum Champion
Sheet Author
API Scripter
Also worth checking is that when you click the button, a pop up may... well, pop up asking if you want to grant permission to view for players who aren't assigned to be able to view it currently, if you don't allow them the access they won't be able to view it. If unsure, open the handout etc and click edit, make sure the people who are supposed to be able to see it are represented in the 'in player's journals' section, either as themselves individually or the global 'all players' option.
Thank you for answering and sorry for late response. I figured out that the problem was just that I did not have allowed the handout to be seeing by the players. I though that we did not need to do that, and that if we just hit the bottom, all players could see, just that time.