I'm sorry to hear that you're friend is having loading issues. Could you please ask her to carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . I definitely would need to see the console log from her trying to load the page so I can see what's breaking. Thank you!
