Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Uploading works half the time

1381177568

Edited 1381177648
I tried changing from pdf to jpg and still it fails to upload. For some reason I can't upload the same PDF files that I uploaded yesterday... I converted evrything to JPG and when I try to upload files bigger than 6 MB it fails. I bought a bunch of maps and wish I could use them. I am not downloading anything at the moment and I have a decent Internet conection. Small files are all uploaded correctly... Can you help me please. Thanks
1381178017
Gauss
Forum Champion
What is the destination of the upload? Answer options: Table, Character Sheet, Handout, Art Library Manager What is the exact size of the image you are trying to upload? - Gauss
1381230694

Edited 1381232990
I'm uploading on tables. The files I want to upload are 7-9 Mbs Thanks 8973 ko 7879 ko 8647 ko 9164 ko hmmm... I just realised that even when it fails to upload and doesn't show in the table It still get's uploaded in my library... And from there I can import it into my table. But now if I try to upload directly into my library I get the 5 Mb maximum message. This is getting weird...
Gauss said: What is the destination of the upload? Answer options: Table, Character Sheet, Handout, Art Library Manager What is the exact size of the image you are trying to upload? - Gauss Xavier F. said: I tried changing from pdf to jpg and still it fails to upload. For some reason I can't upload the same PDF files that I uploaded yesterday... I converted evrything to JPG and when I try to upload files bigger than 6 MB it fails. I bought a bunch of maps and wish I could use them. I am not downloading anything at the moment and I have a decent Internet conection. Small files are all uploaded correctly... Can you help me please. Thanks I have noticed issues with this as well, I know the max up is 10 meg per file but if the file size is even close to that it will often fail when uploading to library. I reduced my image sizes to around 5 to 6 megs and they all upload flawlessly.
1381257128
Gauss
Forum Champion
Aaron , in order to help troubleshoot this could you answer the questions regarding destination and exact size? Thanks. - Gauss
Gauss said: Aaron , in order to help troubleshoot this could you answer the questions regarding destination and exact size? Thanks. - Gauss Sure Gauss, at work however. I will post the exact file size when i get home.
1381271615

Edited 1381271890
Gauss said: Aaron , in order to help troubleshoot this could you answer the questions regarding destination and exact size? Thanks. - Gauss OK Gauss the file size was 9.38 MB (9,841,660 bytes) and a .JPG file I tried to upload this to the art library manager. After multiple failed attempts i resized it and it uploaded perfectly. I just tried to upload it to the roll 20 table and it did upload without error ;-)
1381272594

Edited 1381272688
Gauss
Forum Champion
Xavier and Aaron , please email any images that are not working so that I can test them. <a href="mailto:Gauss_Death1@msn.com" rel="nofollow">Gauss_Death1@msn.com</a> - Gauss
1381403386
Gauss
Forum Champion
Xavier , Please go into your console and again try to upload the images that are causing you difficulties. You can access the console by hitting Ctrl+Shift+J for Chrome, or Ctrl+Shift+K for Firefox. I need you to report any errors in the console when the upload times out. Additionally, I took a look at the images you sent me. I strongly suggest you drop the DPI from it's current setting of 300 to 72 DPI. The images you sent will cause significant video processor lag in your games. - Gauss