Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Audio/Visual Problems.

Hi Roll20 staff and stuff.&nbsp; My problem is that over the last few weeks/months I have been unable to hear anything or broadcast voice or video. The rest of the room seems fine though, and this seems to only happen in an international game. Namely, 'The Fortunes of Night'. &nbsp; I've been a good boy and &nbsp;have read and tried all of the solutions on the 2 appropriate pages below:&nbsp; <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a> <a href="https://wiki.roll20.net/Audio_Visual_Troubleshooti" rel="nofollow">https://wiki.roll20.net/Audio_Visual_Troubleshooti</a>... as well as part of: <a href="https://app.roll20.net/forum/post/2695220/a-slash-" rel="nofollow">https://app.roll20.net/forum/post/2695220/a-slash-</a>... As far as the console log...I'm still struggling to figure out which part of the console log I need to copy-paste.&nbsp; Additionally, during my troubleshooting attempts I not only disabled every single extension and cleared my entire cashe, but I also have tried messing with several other settings. Unfortunately, I have not run a game on here in a while so I don't have any other campaigns which I can compare it to, but I seem to have extra difficulties with this specific campaign on this specific computer. Will come back and update this thread/edit this post when I have the time to get you more system data and I don't have a headache. I did at one time fix the audio at one point, and I may try using firefox and will keep an eye out for future problems and the circumstances that surrounded these lapses in connectivity, as an international game (with someone in the Philippines, someone in Japan, and somewhere within the middle east or something) &nbsp;can provide unique circumstances and server drain on even the most robust of systems. Thanks for your time, - Harrison, aka ThatOneKid
1475893018

Edited 1475893170
My Computer Stats: OS: Windows 7 Chrome 53.0.2785.143 Cookies and Javascript Enabled Flash Version&nbsp;23.0.-1 Console Log: 5 errors 2 warnings Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> https://*.googlesyndication.com <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.googlesyndication.com https://*.tokbox.com https://*.googlesyndication.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> https://*.googlesyndication.com <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> https://*.googlesyndication.com <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-VhpVI8r0246aFHTrWmZXgCzl9Ep3BjDXhXAilk/nVBY='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> https://*.googlesyndication.com <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.googlesyndication.com https://*.tokbox.com https://*.googlesyndication.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> https://*.googlesyndication.com <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> https://*.googlesyndication.com <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-0e7Q3QqVn8f0h38oogzHudH+MBBdX9InX4bX658dij4='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1475709373:35 70 app.js?1475709373:35 TOUCH SUPPORTED: false app.js?1475709373:35 USING WEBGL ACCELERATION... app.js?1475709373:35 WEBGL STARTUP SUCCESS app.js?1475709373:37 Custom Sheet Translation app.js?1475709373:30 select app.js?1475709373:30 Switch mode to select app.js?1475709373:46 Initializing new dice engine with randomness... app.js?1475709373:46 Using random entropy app.js?1475709373:50 Compiling sheet... app.js?1475709373:50 Found rolltemplate: trait app.js?1475709373:50 Found rolltemplate: skill app.js?1475709373:50 Found rolltemplate: show app.js?1475709373:50 Found webworker script app.js?1475709373:50 Finding sheet rolls... app.js?1475709373:51 window resize app.js?1475709373:36 Final set zoom! app.js?1475709373:35 UPDATE GL SIZE! app.js?1475709373:36 Final set zoom! tutorial_tips.js:7 tuts loaded 3app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/975VTit.gif" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/975VTit.gif</a>'. This content should also be served over HTTPS. sheetsandboxworker.js?20160926:233 Starting up WEB WORKER app.js?1475709373:42 Final page load. app.js?1475709373:42 Scan for new plays! app.js?1475709373:41 Auth'ed. app.js?1475709373:41 Go post auth! app.js?1475709373:41 initial setup app.js?1475709373:39 T.r app.js?1475709373:41 Got players value... app.js?1475709373:41 joining game... 2app.js?1475709373:39 Adding myself before r app.js?1475709373:39 Player -KKtpdRg8K9QG6hCFRaP is offline... app.js?1475709373:39 Player -KOOW1_avdXvlwjFCgKB is offline... app.js?1475709373:14 THREE.WebGLRenderer 69 app.js?1475709373:15 THREE.WebGLRenderer: OES_texture_float_linear extension not supported. app.js?1475709373:40 Global Volume: 100=1 app.js?1475709373:39 Player -KTEf91WrVRcdVeRVjRb is offline... app.js?1475709373:41 Deferred finish joining... app.js?1475709373:35 Firebase Online app.js?1475709373:39 Adding myself before r app.js?1475709373:49 Refresh Journal List! app.js?1475709373:49 Search took 5ms 9app.js?1475709373:39 Full load page! app.js?1475709373:41 We have 10 pages app.js?1475709373:41 handle page changes app.js?1475709373:41 false app.js?1475709373:42 Scan for new plays! app.js?1475709373:37 Do refresh link cache! app.js?1475709373:41 init active page! app.js?1475709373:39 activate page! app.js?1475709373:39 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1475709373:39 Graphics: 0 app.js?1475709373:39 Paths: 0 app.js?1475709373:48 initiatlizing video chat app.js?1475709373:48 Connecting to WebRTC app.js?1475709373:39 Reorder by ZORDER app.js?1475709373:38 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1993" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1993</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1993" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1993</a>... app.js?1475709373:38 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/2019" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/2019</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/2019" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/2019</a>... app.js?1475709373:38 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/2019" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/2019</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/2019" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/2019</a>... app.js?1475709373:38 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/2019" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/2019</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/2019" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/2019</a>... app.js?1475709373:38 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/2019" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/2019</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/2019" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/2019</a>... app.js?1475709373:49 Refresh Journal List! app.js?1475709373:49 Search took 23ms 5app.js?1475709373:38 setting src app.js?1475709373:34 Cols: 2 Rows: 2 app.js?1475709373:34 Took 1ms to generate cache. app.js?1475709373:39 Reorder by ZORDER 2jquery.1.8.2.min.js:2 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=fc06.deviantart.net/fs40/i/2009/004/8/4/dirty_parchment_by_swimmingintheether.jpg" rel="nofollow">http://imgsrv.roll20.net/?src=fc06.deviantart.net/fs40/i/2009/004/8/4/dirty_parchment_by_swimmingintheether.jpg</a>'. This content should also be served over HTTPS. app.js?1475709373:48 Exception received from TokBox app.js?1475709373:48 i.ExceptionEvent app.js?1475709373:49 Exception received from TokBox app.js?1475709373:49 i.ExceptionEvent app.js?1475709373:47 Finished after going 2 levels deep. app.js?1475709373:47 Begin processing op! app.js?1475709373:47 Inline rolls complete! app.js?1475709373:47 Finished after going 2 levels deep. app.js?1475709373:47 Begin processing op! app.js?1475709373:47 Inline rolls complete! app.js?1475709373:51 window resize app.js?1475709373:36 Final set zoom! app.js?1475709373:35 UPDATE GL SIZE! app.js?1475709373:36 Final set zoom! &nbsp;
1476108787
Gid
Roll20 Team
Hello&nbsp;Harrison, A couple questions for you: Do you encounter the same audio and video issues happening with both Firefox and Chrome? Do you work with multiple audio devices (headset and speakers) and swap between them for gaming sessions? If yes to that last one, have you tried plugging in your desire audio/mic input and then checking Windows's audio setting to make sure you have your headset selected as the currently used source? Have you been able to figure out for certain if the audio and video to work on another device/computer?&nbsp;
Kristin C. said: Hello&nbsp;Harrison, A couple questions for you: 1.Do you encounter the same audio and video issues happening with both Firefox and Chrome? 2.Do you work with multiple audio devices (headset and speakers) and swap between them for gaming sessions? 3.If yes to that last one, have you tried plugging in your desire audio/mic input and then checking Windows's audio setting to make sure you have your headset selected as the currently used source? 4.Have you been able to figure out for certain if the audio and video to work on another device/computer?&nbsp; 1. Yes. That is to say, during that time period I was having similar issues on both types of platforms, intermittently.&nbsp; 2. Yes. 3. Yes. 4. Yeah, during this time period I have had to use at least 2 different computers in several different locations (geographically, and between networks). I'll continue to keep you updated and make sure that it's not something on my end, as basic computer stuff like hard drive disk defrag and the like can slow down or cause things to not work at all.&nbsp;
1476384187
Gid
Roll20 Team
Two days ago we made some&nbsp; updates to how Video and Audio is handled . One of the additions was added more stability to Roll20's WebRTC. Have you tried using your webcam/headset since this update? There are two different types of voice chat on Roll20 - OpenTok WebRTC (older version) and Roll20 WebRTC (new). You can swap between the two in the Settings tab of the Sidebar under Video + Chat Options. Does it make any difference when you're using one or the other?